Toyota Remote Service Coordinator - Houston
Employer Industry: Automotive Retail
Why Consider This Job Opportunity...
Salary up to $15 per hour plus overtime
Up to $950 Monthly Performance Bonus
$80 Monthly Technology Allowance
$300, $500, or $800 Employment Referral Bonus depending on position
$100 Vehicle Referral Bonus
Annual Reviews and performance-based Pay Increases
What To Expect (Job Responsibilities)
Answer 100 or more inbound customer calls per day
Schedule 50 or more service appointments per day for customers who need mechanical Maintenance and Repair
Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints, or other Automotive inquiries
Direct non-service appointment calls to the appropriate Dealership personnel
Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines
What Is Required (Qualifications)
Available to work Monday - Friday and Rotating Saturdays
Must live in the greater Houston metropolitan area
Must have at least 6 months recent customer service experience
High-speed internet connection of > 20 mbps Upload and > 20 mbps Download
Quiet home office suitable for remote call center, customer service work
How To Stand Out (Preferred Qualifications)
Excellent verbal & written communication skills
Bilingual fluency in English and Spanish
Familiar with automotive terminology and vehicle components
Capable of delivering quality results at all times
Excellent customer service and complaint resolution abilities
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