Call Center Representative - Remote | WFH

• Position Title:** Remote Call Center Representative
• Compensation:** $13.25 to $16.50 per hour (Estimated pay)
• Location:** Fully Remote...
• Benefits Offered:** Dental, Medical, Paid Time Off, Vision
• Work Commitment:** 15 hours per week or more
• Schedule Availability:** Flexible, Rep controls own schedule
• Training Availability:** 1-4 Weeks

Position Description

Are you passionate about providing exceptional customer care across a variety of industries? We are seeking a dedicated Remote Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our valued customers, offering product/service information and efficiently resolving any concerns they may have. Our diverse clientele spans industries including roadside assistance, telecommunications, entertainment, home improvement, retail, electricity, hospitality, travel, and tourism.

Responsibilities
• Manage inbound and outbound calls with efficiency and professionalism.
• Identify customer needs and provide appropriate solutions.
• Process orders, returns, exchanges, and billing inquiries.
• Coordinate service dispatch when necessary.
• Keep customers informed on the status of their inquiries.
• Proactively engage in upselling opportunities.
• Maintain thorough and organized records of all interactions.

Requirements
• *Knowledge/Skills/Abilities:**
• Demonstrated ability to remain resilient and empathetic in challenging situations.
• Self-discipline to manage own schedule effectively.
• Proficiency in utilizing multiple computer programs simultaneously.
• Strong customer focus with adaptability to diverse personalities.
• Exceptional multitasking and time management skills.

Qualifications
• Authorized to work in the United States.
• US resident (excluding specific states).
• Minimum 18 years old.
• High school diploma or equivalent.

Laptop/Desktop • *Workstation Requirements:** • Processor: Intel i-class (i5+ or higher). • Storage: 60 GB usable memory or higher. • RAM: 4 GB or higher. • Operating System: Windows 10.

Phone Service Requirement Options
• Landline or VoIP Phone Line.
• Call Center Dialpad with Headset provided.

Internet Requirements
• Download Speed: 10 mbps or higher.
• Upload Speed: 3 mbps or higher.
• Wired connection from Desktop/Laptop to Router/Modem required.

Additional Information
• This is not a telemarketing position.
• All communications routed directly to workstation.

Benefits
• Paid Training
• Paid Time Off
• Telecommute
• Flexible Schedule
• Wellness Resources
• Employment Security
• Training & Development
• Advancement Opportunities
• Safe Workplace Environment
• Health Care Plan (Telehealth, Dental & Vision)

If you're ready to join a dynamic team and make a difference in customer satisfaction, apply now!

Employment Type: Full-Time

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