CUSTOMER SERVICE REPRESENTATIVE - IN NEW YORK STATE - Remote | WFH
Join our team and contribute to delivering outstanding customer experiences from the comfort of your home in New York. In this role, you will be instrumental in providing value and support to our customers by addressing their needs and concerns with speed and professionalism.
What You'll Do...
Engage with Customers: Handle incoming communications from customers, ensuring their queries are answered, and their issues are resolved with empathy and efficiency.
Problem Solving: Conduct research and provide informed, clear responses to assist customers in resolving their inquiries.
Champion for Customers: Be the reason our customers have a positive, memorable experience, making their interactions feel exceptional through your compassion and efficiency.
What We're Looking For
Experience: At least 1 year of customer service background preferred.
Education: High school diploma or equivalent.
Technical Skills: Proficiency in computer usage with a reliable high-speed internet connection (minimum 25mbps).
Soft Skills: Excellent communication abilities and a natural desire to help others.
What You Can Expect
Support for Your Growth: Access to thousands of free courses for professional development and a supportive environment focused on career advancement.
Inclusive and Supportive Culture: An inclusive, community-oriented company culture that values and encourages giving back, learning, and growth.
Competitive Compensation: A competitive wage starting at $18.92/hour with the opportunity for performance bonuses.
Comprehensive Benefits: A robust benefits package that includes paid time off, tuition reimbursement, health and wellness incentives, and more.
More About Your Role
You will report to a Team Leader and play a crucial role in the success of our customer experience strategy. From day one, you will receive the training and ongoing support needed to succeed and thrive in your role. Your empathetic and professional demeanor will ensure that every customer interaction is positive and effective.
Commitment to Diversity and Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diversity enhances our ability to provide excellent customer service and care.
Employment Type: Full-Time
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