Technical Services Supervisor - Overnight Shift (Remote) Monday ...
- Employer Industry: Technology Solutions and ServicesWhy Consider this Job Opportunity...
- Salary up to $100,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with diverse client base, including Apple, Google, Microsoft, and Linux
- Exposure to best-of-breed applications and next-generation technology solutions
- Opportunity to make a valued impact on client satisfaction and staff extension What to Expect (Job Responsibilities):
- Supervise and lead an overnight team of Systems Engineers to meet 24/7/365 service desk operations
- Establish positive and effective communication with team, leadership, and engineers
- Monitor team's adherence to goals and performance objectives
- Enhance and achieve Service Level Agreements (SLAs) for all ticketing
- Offer coaching and actionable feedback to team members What is Required (Qualifications):
- Must have experience at an MSP, service desk, and/or corporate IT in a supervisory role with direct reports (5+ years)
- 5+ years of systems engineering experience in an MSP capacity
- Experience working 2nd and 3rd shift schedules
- ConnectWise Automate Familiarity or similar RMM solutions
- ITIL Certification (preferred or equivalent experience in MSP leadership) How to Stand Out (Preferred Qualifications):
- Incident Management Experience
- Ability to multitask and adapt to new platforms and skills
- Proficiency in Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF
- Technical Certifications (Preferred): Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA Hashtags:At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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