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We are a pioneering force in the realm of AI and machine learning-powered Conversation Intelligence, dedicated to transforming the way businesses interact with their customers. With a dynamic team of over 400 professionals, a diverse customer base exceeding 2,000, and a remarkable revenue of $100M, we are poised for remarkable growth. Our journey is backed by substantial investments from renowned venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
About The Role
Join our Sales Engineering team as an Overlay Sales Director - Contact Center Solutions. In this role, you will focus on our innovative Invoca for Sales solution, specially designed to cater to the unique needs of Contact Centers. Youll be at the forefront of introducing this cutting-edge product to our valued B2C clientele. This opportunity is ideal for individuals who excel in presenting new SaaS solutions to sales leaders and share our passion for understanding customer needs.
Key Responsibilities
Craft impactful solutions using our existing product and future capabilities to address the needs of customer sales leaders.
Develop a deep understanding of call center customer requirements and collaborate with Product teams to influence development priorities.
Coordinate messaging and expectations across internal teams to align with the opportunitys stage.
Manage customer expectations and address business-related escalations during extended implementation periods.
Collaborate with Product Marketing to refine messaging as new use cases and competitive advantages emerge.
Lead the end-to-end sales process, from qualification to closing deals.
Thoroughly comprehend enterprise customer needs and effectively communicate the value proposition of Invoca.
Design and execute sales strategies, create compelling presentations, and conduct software demonstrations for enterprise-level clients.
Ensure that Salesforce is consistently updated with the latest forecasts, activities, and next steps.

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