Client Success & Support Manager

Job Description

Growing Finance & Accounting Outsourcing firm that is related to a Top 150 CPA firm is looking to add to its customer success and support team in Hyderabad, India. The firm serves 100s of clients across the USA with a proven model of USA and India-based accounting service delivery teams.

Role: Client Support and Success (Mostly in-office with some remote)

• Client onboarding & transition
• Training and education of clients on MDK processes & systems
• Collaboration with internal team and external clients
• Project and task management

Most of the following needed to be successful in the role:

• Problem solvers/outside-the-box thinkers
• Love talking to people & comfortable/personable on the phone / video calls
• Keen task manager and pushing for proactive responses to clients
• Highly organized & thriving in challenging situations
• Like to source feedback and act on comments from clients
• Not afraid to engage in circumstances outside of comfort zone
• Solving clients' challenges, including issue resolution, answering questions, helping clients, educating clients regarding MDK systems and processes
• Client satisfaction is the core of day to day activity
• Build rapport, establish trust, and engage timely with clients
• Like multi-task, multi-client, multi-team and remote work
• Build knowledge information that helps in reduction of same client queries
• Manage tasks and be responsive to client queries timely

Ideal Candidate:

• High School or Bachelor’s degree in Arts / Communication
• Minimum 3 years of customer support and customer success experience in a service or technology industry related to finance & accounting
• Well versed in emailing, messaging, written communication & collaboration with clients
• Experienced in working with remote teams
• Excellent communication skills, both oral and written
• Very good with Microsoft products – MS Word, MS Excel, Email and more
• Nice if you have worked in a USA + India based company(s)
• Nice to have: Very basic general information about US Accounting or US Tax

Job Type: Full-time

Pay: ?300,000.00 - ?720,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Apply!