Experienced E-commerce Social Media and Customer Service Associate – Enhancing Online Presence and Delivering Exceptional Customer Experiences for blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a professional, collaborative, and creative team dedicated to providing premium products and unrivaled customer experiences to our community. Our mission is to help enthusiasts discover more fun and possibilities with their favorite brands by offering top-notch accessories and services. We are now seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences.

About the Role

This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an E-commerce Social Media Associate, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns. If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply for this exciting opportunity at blithequark.

Key Responsibilities

• Social Media:
  • Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Essential Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.

Preferred Qualifications

• Proficiency in graphic design tools and content creation platforms is advantageous.
• Experience with social media management and customer service software.
• Knowledge of blithequark's products and services, or similar industry experience.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As an E-commerce Social Media and Customer Service Associate, you will have the opportunity to gain experience in both social media management and customer service, working with a dynamic and collaborative team. You will be exposed to the latest trends and technologies in social media and customer service, and will have the chance to contribute to the development of our online presence and customer experience strategies.

Work Environment and Company Culture

Our modern office setting is designed to foster collaboration and creativity, with amenities such as food provided to our team members. We believe in maintaining a positive and supportive work environment, where our team members can thrive and grow. At blithequark, we value diversity, inclusivity, and respect, and we are committed to creating a workplace where everyone feels welcome and valued.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of $20.00 to $24.00 per hour, depending on experience. Our benefits package includes health and wellness benefits, flexible scheduling, and paid time off. We also offer opportunities for career growth and professional development, as well as a dynamic and collaborative work environment.

Conclusion

If you are a motivated and enthusiastic individual who is passionate about social media and customer service, we invite you to apply for this exciting opportunity at blithequark. As an E-commerce Social Media and Customer Service Associate, you will play a key role in enhancing our online presence and delivering exceptional customer experiences. Don't miss this chance to join our dynamic team and contribute to the success of blithequark. Submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.