Experienced Patient Account Representative – Healthcare Customer Service and Financial Services Expertise for Remote Work Opportunity

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional patient care and financial services, ensuring that every individual receives the support they need during their healthcare journey. As a leader in the healthcare industry, we strive to create a positive and compassionate environment for our patients, families, and employees. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and most importantly, our talented and caring team members. We are now seeking an experienced Patient Account Representative to join our Patient Financial Services team, where you will play a vital role in delivering outstanding customer service and resolving patient billing inquiries.

Job Summary

As a Patient Account Representative at blithequark, you will be responsible for interacting with patients, families, and healthcare providers to address hospital billing and physician inquiries. Your expertise in analyzing patient accounts, evaluating results, and ensuring timely resolution will be essential in this role. You will convey information effectively, exercise active listening, and make sound judgments and decisions using logic and reasoning to identify and solve problems. This position offers the opportunity to work from home, with the possibility of completing training at a blithequark facility or visiting a facility for business purposes. Please note that employees in this role must reside in Kentucky or Indiana.

Key Responsibilities

• Respond to patient and healthcare provider inquiries regarding hospital billing and physician services in a professional and courteous manner
• Analyze patient accounts to identify and resolve billing discrepancies, ensuring timely resolution and adherence to set processes
• Convey complex information effectively, using active listening skills to understand patient concerns and provide accurate solutions
• Exercise sound judgment and decision-making skills to identify and solve problems, using logic and reasoning to resolve complex billing issues
• Collaborate with internal teams, including patient financial services, billing, and customer service, to ensure seamless resolution of patient inquiries
• Stay up-to-date with industry developments, regulatory changes, and blithequark policies and procedures to provide accurate and informed support to patients and healthcare providers

Essential Qualifications

To be successful in this role, you will need:

• At least one year of experience in a healthcare setting, with a strong understanding of patient billing, insurance, and financial services
• High School Diploma or GED, with a strong foundation in mathematics, communication, and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner
• Strong analytical and problem-solving skills, with the ability to evaluate data, identify trends, and make informed decisions
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• One year of experience in a call center or healthcare setting with an emphasis on insurance, patient billing, and other office-related duties
• Experience with electronic health records (EHRs) and billing systems, with the ability to navigate complex software applications
• Knowledge of regulatory requirements, including HIPAA and other relevant laws and regulations
• Certification in medical billing, coding, or a related field, with a commitment to ongoing professional development and education

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner
• Problem-solving skills: Strong analytical and problem-solving skills, with the ability to evaluate data, identify trends, and make informed decisions
• Time management skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
• Technical skills: Proficiency in electronic health records (EHRs), billing systems, and other software applications, with the ability to learn new systems and technologies
• Customer service skills: Excellent customer service skills, with the ability to provide empathetic and supportive care to patients and families

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Patient Account Representative, you will have access to ongoing training and education, including:

• Comprehensive training programs, including onboarding, orientation, and ongoing professional development
• Opportunities for advancement and career progression, including leadership development and mentorship programs
• Cross-training and rotation opportunities, allowing you to explore different areas of the organization and develop new skills
• Access to industry conferences, workshops, and seminars, providing opportunities for networking and professional growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, where employees are valued and respected. Our company culture is built on the following principles:

• Compassion: We are committed to providing empathetic and supportive care to our patients, families, and employees
• Integrity: We operate with honesty, transparency, and integrity, upholding the highest standards of ethics and professionalism
• Respect: We value and respect the diversity, individuality, and contributions of our employees, patients, and families
• Excellence: We strive for excellence in everything we do, from patient care to customer service, and from leadership to innovation

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A comprehensive salary and benefits package, including medical, dental, and vision insurance, retirement savings, and paid time off
• Opportunities for professional growth and development, including education assistance and tuition reimbursement
• A supportive and inclusive work environment, with a focus on employee well-being and work-life balance
• Recognition and reward programs, including employee recognition, bonuses, and incentives

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and resolving complex billing issues, we encourage you to apply for the Patient Account Representative role at blithequark. With our commitment to excellence, compassion, and integrity, we offer a unique and rewarding work environment that supports the growth and development of our employees. Join our team and make a difference in the lives of our patients, families, and communities.