Experienced Customer Care Consultant for Premier Financial Services – Delivering Exceptional Support and Building Long-Term Relationships

Welcome to blithequark

At blithequark, we believe that our people are the driving force behind our success. We're a customer-centric, leading digital financial services company that's passionate about providing innovative financial solutions and exceptional customer service. Our focus is on creating a work environment that fosters growth, development, and well-being, because we know that when our people thrive, our business thrives. If you're looking for a career that offers challenges, opportunities, and a sense of purpose, you're in the right place.

About the Role

We're seeking an experienced Customer Care Consultant to join our team in Charlotte, NC. As a Customer Care Consultant, you'll be the face of blithequark, providing personalized and outstanding customer service to our clients. You'll be working in a fast-paced, dynamic environment, using your excellent communication skills to resolve customer inquiries, address concerns, and provide solutions. If you're passionate about delivering exceptional customer experiences and building long-term relationships, we want to hear from you.

Key Responsibilities

• Deliver world-class customer service, ensuring that every interaction is personalized, friendly, and professional
• Respond to customer inquiries, resolve issues, and provide solutions via phone, email, and other communication channels
• Develop and maintain long-term relationships with customers, understanding their needs and providing tailored support
• Collaborate with internal teams to resolve customer issues, improve processes, and enhance the overall customer experience
• Stay up-to-date with blithequark's products, services, and policies, ensuring that you're always equipped to provide accurate and helpful information

Essential Qualifications

• Prior experience in customer service, contact center, or financial services (or similar industry)
• High school diploma or equivalent experience required (associate or bachelor's degree in business-related field preferred)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment, handling multiple tasks and priorities
• Strong time-management and organizational skills, with the ability to work independently and as part of a team

Preferred Qualifications

• 1+ years' experience in contact center, financial services, or similar industry
• Experience in consumer banking, preferably servicing checking, debit card, savings, CD, IRA, and Trust accounts
• Knowledge of financial products and services, including banking, investments, and insurance
• Experience with customer relationship management (CRM) software and other technology platforms

Skills and Competencies

• Strong customer service skills, with the ability to empathize with customers and provide personalized support
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Problem-solving and analytical skills, with the ability to resolve complex customer issues
• Ability to work in a fast-paced environment, handling multiple tasks and priorities
• Strong time-management and organizational skills, with the ability to work independently and as part of a team

Career Growth and Development

At blithequark, we're committed to helping our people grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive onboarding program, including training and coaching
• Ongoing training and development opportunities, including workshops, webinars, and online courses
• Leadership development programs, including mentorship and coaching
• Opportunities for advancement and career progression

Work Environment and Culture

At blithequark, we're proud of our culture and work environment. We're a dynamic, fast-paced organization that's passionate about delivering exceptional customer experiences. We offer:

• A collaborative and supportive work environment, with a focus on teamwork and camaraderie
• A range of employee benefits, including health and wellness programs, employee recognition programs, and community involvement initiatives
• A commitment to diversity and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all
• A range of flexible work arrangements, including remote work options and flexible hours

Compensation and Benefits

We offer a competitive compensation package, including:

• Base pay range: $47,840 - $54,080 USD
• Incentive compensation, including bonuses and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career advancement and professional growth

How to Apply

If you're passionate about delivering exceptional customer experiences and building long-term relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

Equal Opportunities

blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.

Accommodations

We're committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. If you require an accommodation, please email us at [email protected].