Supervisor Ramp - LGA

Back to search results Previous job Next job Department JOB DESCRIPTION Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description • For external applicants only: • Southwest Airlines will consider your interest for this position if you are currently a resident of the State of New York. • Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Ramp position at LGA within the last 12 months.*** Pay & Benefits Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits You’ll Love • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents • Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. • Explore more benefits you’ll love: https://careers.southwestair.com/benefits The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Airport Operations Teams are completed with Safety as the top priority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting a Team. Additional details • The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way • Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees • Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment • Invest in leadership and self-growth through participating in continuous learning and development Responsibilities • Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction • Monitor and guide ground support performance to ensure requirements are met • Ensure all equipment including GSE is maintained and available for the operation • Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance • Maintain a safe working environment and institute programs designated to help reduce accidents and injuries • Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently • Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding • Work with staff planning to build bids that are in line with our Department’s hourly goals. • Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly • Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes • May perform other job duties as directed by Employee’s Leaders Knowledge, Skills, And Abilities • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources • Knowledge of applicable Collective Bargaining Agreements and their applications • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making • Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others • Ability to recognize and address performance and safety concerns in a timely manner Education • N/A Experience • Fully functioning, broad knowledge of Airline Operations Licensing/Certification • Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements • Must possess a current valid driver’s license issued in the United States • Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program • May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights Physical Abilities • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time • Ability to communicate and interact with others in the English language to meet the demands of the job • Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions • Ability to perform assigned duties in outdoor and inclement weather conditions • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job • Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. • Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines • Pay amount doesn’t guarantee employment for any particular period. • 401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. • Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 11/13/2025 Apply now Email This Job To Success. Your email is on its way... Failure! Email has not sent Apply tot his job Apply To this Job