Clinical Support Specialist, Dosimetrist
Job Description:
• Provides clinical support management, as a subject matter expert in dosimetry, of incoming customer support requests regarding oncology products
• Capable of recommending solutions/corrective actions to customer application questions
• Ability to clinically assess situations/issues and determine appropriate escalation path
• Works as an integral member of the complaint process, and communicates relevant information to the customer as appropriate
• May also provide customer training, demo support at Trade Shows and for the Varian Sales organization
• Formulate and review written customer support training materials
Requirements:
• Dosimetrist with preferably 5+ years clinical experience
• CMD preferred
• Bachelor’s degree (or equivalent experience) and 5+ years of related experience
• Proficiency in Microsoft Office (E-mail, Word, Excel, PowerPoint)
• Experience with SAP or equivalent ERP product and productivity software desired
• Strong interpersonal skills
• Strong customer service skills
Benefits:
• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time
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