Experienced Inbound Chat Specialist for Automotive Client Engagement – Customer Service and Lead Generation Expert

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth for our clients. As a leader in the industry, we are seeking a highly skilled and motivated Inbound Chat Specialist to join our team. In this role, you will have the opportunity to engage with customers, represent our automotive dealer clients, and contribute to the success of our business. If you are a customer-focused individual with a passion for technology and a drive to succeed, we encourage you to apply for this exciting opportunity.

About the Role

As an Inbound Chat Specialist at blithequark, you will be responsible for handling a wide range of customer inquiries via online chat, providing accurate information about our products and services, and converting conversations into leads that help our clients generate revenue. You will work in a relaxed yet professional environment, ideal for individuals who value great customer service and enjoy working with technology. Your primary goal will be to deliver exceptional customer experiences, build strong relationships with our clients, and contribute to the growth and success of our business.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner
• Provide accurate information about our products and services via online chat, ensuring that customers have the information they need to make informed decisions
• Narrow down on appointment information to schedule appointments, ensuring that customers are connected with our clients in a timely and efficient manner
• Capture customer contact information for lead generation and client review, ensuring that our clients have the information they need to follow up with customers and drive business growth
• Summarize interactions based on customer needs for client review, providing valuable insights and feedback that can be used to improve our products and services
• Develop and maintain a knowledge base of our evolving products and services, ensuring that you have the information and expertise you need to deliver exceptional customer experiences

Requirements

To be successful in this role, you will need to have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment. While previous experience in the automotive industry is preferred, it is not necessary. We are looking for individuals who are passionate about delivering exceptional customer experiences, enjoy working with technology, and are motivated to succeed.

Essential Qualifications

• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Basic internet and window-based computer skills, with the ability to learn and adapt to new technologies
• Strong ability to multitask, with the ability to handle multiple conversations and tasks simultaneously
• Positive and professional demeanor, with excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment, with a strong focus on delivering exceptional customer experiences

Preferred Qualifications

• Gaming experience, with a strong understanding of online communities and customer engagement
• Previous experience working in a call center or customer service environment, with a strong background in handling customer inquiries and resolving issues
• Knowledge of the automotive industry, with a strong understanding of our products and services

Skills and Competencies

To be successful in this role, you will need to have a range of skills and competencies, including:

• Excellent communication skills, with the ability to communicate effectively with customers, clients, and colleagues
• Strong problem-solving skills, with the ability to resolve customer issues and concerns in a timely and professional manner
• Ability to work in a team environment, with a strong focus on collaboration and teamwork
• Adaptability and flexibility, with the ability to adapt to changing circumstances and priorities
• Strong technical skills, with the ability to learn and adapt to new technologies and systems

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. We are passionate about helping our employees succeed and grow in their careers, and we offer a range of resources and support to help them achieve their goals.

Work Environment and Company Culture

At blithequark, we are proud of our relaxed yet professional work environment. We believe in fostering a culture of collaboration, teamwork, and open communication, and we offer a range of perks and benefits to support the well-being and happiness of our employees. From our onsite dining facility and fitness center to our sports and social leagues, we are committed to creating a work environment that is engaging, supportive, and fun.

Compensation and Benefits

We offer a competitive compensation package, including medical, dental, and vision insurance, life insurance, and company contributions to HSA. We also offer a 6% match on 401(k), paid time off, and a range of other perks and benefits. Our goal is to provide a comprehensive compensation package that supports the well-being and happiness of our employees, and we are committed to continually reviewing and improving our benefits to ensure that they meet the needs of our team.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to the growth and success of our employees, and we offer a range of training and development opportunities, a competitive compensation package, and a relaxed yet professional work environment. Don't miss out on this opportunity to join our team and contribute to the success of our business. Apply today and take the first step towards a rewarding and challenging career with blithequark.