Part-time Remote Chat Specialist – Automotive Customer Service and Lead Generation Expert

Introduction to blithequark

Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service, and the automotive industry converges with innovative communication solutions. Welcome to blithequark, a leading affiliate in the automotive sector, dedicated to providing exceptional customer experiences through cutting-edge online chat services. As a part-time Chat Specialist at blithequark, you will be at the forefront of our mission to represent our automotive dealer clients favorably, turning conversations into leads that drive revenue and growth.

Job Overview

This part-time, remote opportunity is perfect for individuals who thrive in fast-paced, technology-driven environments and are passionate about delivering outstanding customer service. As a Chat Specialist, you will engage in online conversations with customers, providing accurate information about products and services, scheduling appointments, and capturing lead information for our clients. Your goal will be to ensure seamless interactions, build trust, and contribute to the success of our automotive dealer clients.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, ensuring timely and professional responses.
• Provide accurate and detailed information about products and services, addressing customer questions and concerns.
• Narrow down on appointment information to schedule appointments, ensuring a smooth customer experience.
• Capture customer contact information for lead generation and client review, adhering to data privacy and security standards.
• Summarize interactions based on customer needs for client review, providing valuable insights for business growth.
• Develop and maintain a knowledge base of evolving products and services, staying up-to-date with industry trends and developments.

Qualifications and Skills

To excel as a Chat Specialist at blithequark, you should possess:

• Previous experience in retail customer service or the automotive industry (preferred but not necessary).
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications.
• A strong ability to multitask, with gaming experience being helpful in managing multiple chat conversations simultaneously.
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on customer satisfaction.

Essential Requirements

To be considered for this role, you must:

• Reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin.
• Own your own computer or laptop with a webcam and microphone, ensuring reliable technology for remote work.
• Be available to attend four weeks of paid, remote training via Zoom, Tuesday through Saturday, from 11:00 AM - 7:30 PM EDT.
• Be able to work five days a week, including a Saturday or Sunday, with flexibility to accommodate varying shift schedules.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Chat Specialist, you will have access to:

• On-the-job training, ensuring you have the skills and knowledge to excel in your role.
• Ongoing coaching and feedback, helping you refine your customer service and communication skills.
• Opportunities for career advancement, as we continually seek to promote from within and recognize outstanding performance.

Work Environment and Company Culture

blithequark prides itself on maintaining a relaxed, yet professional and fun work environment. We believe in:

• Fostering a culture of inclusivity, respect, and open communication.
• Encouraging work-life balance, with flexible scheduling and remote work options.
• Recognizing and rewarding outstanding performance, through various incentives and benefits.

Compensation, Perks, and Benefits

As a part-time Chat Specialist at blithequark, you can expect:

• Competitive hourly pay of $13.00 per hour.
• A comprehensive benefits package, including 401(k) and 401(k) matching.
• Access to our referral program, allowing you to earn rewards for referring talented individuals to our team.

Conclusion

If you are a motivated, customer-focused individual with a passion for technology and the automotive industry, we invite you to join our team at blithequark. As a part-time Chat Specialist, you will play a vital role in driving business growth, delivering exceptional customer experiences, and contributing to the success of our automotive dealer clients. Apply now to embark on a rewarding career journey with blithequark, and discover a work environment that is both challenging and fulfilling.