Experienced Customer Service Representative – Airport Customer Support and Rental Services at blithequark

Introduction to blithequark and the Industry

blithequark operates the blithequark Rent-A-Car and blithequark Car Rental brands, frequently named one of the top places to work. As the largest and fastest-growing privately-owned automotive rental and leasing company in North America, blithequark is working towards its shared vision to be the world's best and most trusted mobility company. With a strong presence in the industry, blithequark is committed to providing exceptional customer service and support to its clients. The company's mission is to deliver innovative mobility solutions that exceed customer expectations, while fostering a culture of excellence, teamwork, and continuous improvement.

The automotive rental and leasing industry is a dynamic and rapidly evolving sector, driven by technological advancements, changing consumer preferences, and increasing demand for sustainable mobility solutions. As a leader in this industry, blithequark is at the forefront of innovation, investing in cutting-edge technologies and developing strategic partnerships to stay ahead of the curve. With a strong focus on customer satisfaction, blithequark is dedicated to providing a seamless and personalized experience for its clients, whether they are renting a car for business or leisure.

Job Overview

blithequark has an exciting opportunity for a Full-Time Customer Service Representative (CSR) at the Eagle County Regional Airport location. As a CSR, you will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role offers a competitive hourly rate of up to $23.50 and a comprehensive benefits package, including paid time off, employee rental car discounts, retirement savings plan, health insurance, and more. As a valued member of the blithequark team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.

Key Responsibilities

• Take incoming calls, reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner, providing directions and general assistance
• Assist in assessing the condition of rental vehicles upon return, process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner, assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services, and may sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Essential Qualifications

• Maintain a high level of customer satisfaction by providing exceptional service and support
• Demonstrate excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a professional and courteous manner
• Ability to work independently and as part of a team, with a strong focus on teamwork and collaboration
• Strong attention to detail, with the ability to accurately process transactions and maintain accurate records
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude

Preferred Qualifications

• Previous experience in customer service, sales, or a related field, with a proven track record of providing exceptional customer service and support
• Experience working in a rental car or automotive industry, with knowledge of rental car operations and procedures
• Strong knowledge of local area, with the ability to provide directions and recommendations to customers
• Ability to speak multiple languages, with the ability to communicate effectively with customers from diverse backgrounds
• Experience working with technology, including computer systems and software applications

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a professional and courteous manner
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail, with the ability to accurately process transactions and maintain accurate records
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude
• Strong knowledge of customer service principles and practices, with the ability to provide exceptional service and support

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. Our comprehensive training program will provide you with the knowledge and skills necessary to succeed in your role, and our ongoing training and development opportunities will help you to continue to grow and develop as a professional.

Some of the career growth opportunities and learning benefits available to you as a Customer Service Representative at blithequark include:

• Comprehensive training program, with ongoing training and development opportunities
• Opportunities for advancement, with a clear career path and opportunities for professional growth
• Mentorship and coaching, with experienced professionals who can provide guidance and support
• Access to industry-leading technology and systems, with the opportunity to develop your technical skills
• Collaborative and dynamic work environment, with a team-oriented culture and a focus on teamwork and collaboration

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on a foundation of excellence, teamwork, and continuous improvement, and we are dedicated to providing a workplace that is inclusive, diverse, and respectful.

Some of the highlights of our work environment and company culture include:

• Collaborative and dynamic work environment, with a team-oriented culture and a focus on teamwork and collaboration
• Inclusive and diverse workplace, with a commitment to diversity and inclusion
• Opportunities for professional growth and development, with a clear career path and opportunities for advancement
• Competitive compensation and benefits package, with a comprehensive range of benefits and perks
• Recognition and reward programs, with opportunities to recognize and reward outstanding performance and contributions

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package that recognizes and rewards your contributions to our team. Some of the highlights of our compensation, perks, and benefits include:

• Competitive hourly rate of up to $23.50
• Comprehensive benefits package, including paid time off, employee rental car discounts, retirement savings plan, health insurance, and more
• Opportunities for professional growth and development, with a clear career path and opportunities for advancement
• Recognition and reward programs, with opportunities to recognize and reward outstanding performance and contributions
• Collaborative and dynamic work environment, with a team-oriented culture and a focus on teamwork and collaboration

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at blithequark. With a competitive compensation and benefits package, opportunities for professional growth and development, and a collaborative and dynamic work environment, this is an exciting opportunity to join a leading company in the automotive rental and leasing industry.

At blithequark, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. We are dedicated to providing a workplace that is inclusive, diverse, and respectful, and we are looking for talented and motivated individuals who share our values and are passionate about delivering exceptional customer service and support.

Don't miss out on this exciting opportunity to join the blithequark team and take your career to the next level. Apply now to become a part of our dynamic and supportive team and start your journey to success!