**Experienced Customer Support Specialist – US Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's Customer Support team as a Customer Support Specialist – US Remote. As a key member of our organization, you will play a vital role in helping our customers navigate life's big moments, from buying a home or car to growing a business exponentially. **About blithequark** blithequark is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. With a team of 22,500 people across 32 countries, we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. **Our Culture** At blithequark, we celebrate individuality and diversity, and we're committed to creating a workplace where everyone can succeed and bring their whole self to work. Our people-first approach has earned us numerous awards, including Great Place to Work in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars). We prioritize work-life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering, making us a truly unique and rewarding place to work. **Job Description** As a Customer Support Specialist – US Remote, you will be responsible for providing top-notch customer service and technical support assistance to our ever-growing population of customers. You will be the face of blithequark, helping consumers understand credit bureau processes, educate them on appropriate steps to request corrections, and advocate for solutions that will help them improve their creditworthiness. **Key Responsibilities:** * Take In-Bound calls to assist with credit-related memberships, services, and product offerings * Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections * Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area * Collaborate with internal teams to resolve complex customer issues and provide timely solutions * Utilize computer systems and software to access customer information, resolve issues, and document interactions * Develop and maintain a deep understanding of blithequark's products and services to provide accurate and effective support **Qualifications:** * High School Diploma or GED * At least one year of customer service experience * Experience interpreting and responding to customer requests, with the ability to put yourself in the customer's shoes * High-speed internet service (minimum 25 mbps download/ 5 mbps upload) * Ability to work remotely with a webcam and computer * Flexible work environment: ability to work remotely, but you must be a US resident living within 45-60 minutes of Van Buren, AR * Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen **Benefits and Perks:** * Eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment * Core benefits including full medical, dental, vision, and matching 401K * Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays * Opportunity to work with a global company that values diversity, equity, and inclusion * Collaborative and dynamic work environment with a team of passionate and dedicated professionals * Ongoing training and development opportunities to help you grow and succeed in your career **What We Offer:** * A competitive salary and benefits package * Opportunities for career growth and advancement * A dynamic and supportive work environment * Ongoing training and development opportunities * A chance to make a meaningful impact on people's lives **How to Apply:** If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer:** blithequark is an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating a workplace where everyone can succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. All your information will be kept confidential according to EEO guidelines. **Join Our Team:** At blithequark, we're passionate about making a difference in people's lives. If you share our values and are committed to delivering exceptional customer service, we invite you to join our team. Apply now and take the first step towards a rewarding career with a global company that values diversity, equity, and inclusion. Apply for this job