Experienced Seasonal Chat and Phone Technical Support and Customer Service Agent for a Dynamic and Innovative Company

Introduction to blithequark

Imagine being part of a team that values the small moments and believes they can have a significant impact on work experiences, customers, teams, and friends. At blithequark, we are committed to creating positive moments for each other, making a difference, and improving our associate experience. With over 20 years of experience in hiring for customer support roles, we have modernized our application technology to benefit both our customers and our team members. We are now seeking a Seasonal Customer Service Representative to join our team of incredible people and be part of our mission to deliver exceptional support experiences.

About the Role

As a Seasonal Chat and Phone Technical Support and Customer Service Agent at blithequark, you will have the opportunity to work from the comfort of your own home, providing basic technical support via phone or chat to our valued customers. You will be responsible for delivering an exceptional support experience, interacting and communicating effectively with a variety of customers, and providing a memorable and delightful experience. If you are passionate about customer service, have excellent communication skills, and are flexible to the needs of the business, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide basic technical support via phone or chat to customers, ensuring a prompt and effective resolution to their queries
• Deliver an exceptional support experience, exceeding customer expectations and creating a positive impression of blithequark
• Interact and communicate effectively with a variety of customers, adapting your communication style to meet their individual needs
• Provide a memorable and delightful experience, ensuring that customers feel valued and supported throughout their interaction with blithequark
• Work collaboratively with the team to achieve shared goals and objectives, contributing to a positive and supportive team culture

What We Offer

At blithequark, we believe in investing in our team members and providing them with the tools and resources they need to succeed. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you will enjoy:

• Working from the comfort of your own home, with computer equipment provided (all you need to have is a monitor)
• A full-time schedule, with the flexibility of a seasonal role and the opportunity to become permanent
• A competitive hourly rate of $14, with incentive opportunities to earn more
• Hands-on, 100% paid training, to ensure you have the skills and knowledge you need to excel in your role
• Internal mobility opportunities, with 84% of our managers promoted within the company
• Employee discounts, referral bonuses, and access to our EverBetter wellness program

Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• To be at least 18 years of age
• To be flexible to the needs of the business, with a willingness to work a variety of shifts
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members
• A strong technical aptitude, with the ability to learn and adapt to new systems and technologies
• A quiet, distraction-free home office with a stand-alone monitor, hardwired internet connection, and a working phone line

Equipment and Internet Requirements

To perform this role, you will need to have the following equipment and internet requirements:

• A stand-alone monitor (19 inch)
• A hardwired internet connection (no satellite or wireless)
• An internet speed of at least 5.0 Mbps down and 5.0 Mbps up
• A working phone line (home phone or mobile)
• A quiet, distraction-free home office with a desk and an ergonomic chair

Location Requirements

This role is available to applicants who reside in the United States, with a preference for those who live in the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you will have access to a range of training and development opportunities, including:

• Hands-on, 100% paid training, to ensure you have the skills and knowledge you need to excel in your role
• Internal mobility opportunities, with 84% of our managers promoted within the company
• Access to our EverBetter wellness program, to support your physical and mental well-being
• Employee discounts and referral bonuses, to recognize and reward your contributions to the team

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you will be part of a dynamic and innovative team that values the small moments and believes they can have a significant impact on work experiences, customers, teams, and friends. You will have the opportunity to work from the comfort of your own home, with the flexibility to balance your work and personal life.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a hourly rate of $14, with incentive opportunities to earn more. You will also have access to a range of perks and benefits, including:

• Employee discounts
• Referral bonuses
• Access to our EverBetter wellness program
• Internal mobility opportunities
• Hands-on, 100% paid training

Conclusion

If you are passionate about customer service, have excellent communication skills, and are flexible to the needs of the business, we encourage you to apply for this exciting opportunity to join our team as a Seasonal Chat and Phone Technical Support and Customer Service Agent. At blithequark, we are committed to creating positive moments for each other, making a difference, and improving our associate experience. We look forward to hearing from you and exploring how you can contribute to our mission to deliver exceptional support experiences.