**Experienced Part-Time Remote Customer Support Specialist – Marketplace Department at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Part-Time Remote Customer Support Specialist – Marketplace Department. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive the highest level of service and support, every time. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to succeed in today's fast-paced digital landscape. With a strong commitment to customer satisfaction and excellence, we strive to create a positive impact on our customers' lives and businesses. Our team is dedicated to fostering a culture of innovation, collaboration, and continuous learning, and we are excited to welcome like-minded individuals to join our community. **Job Summary** As a Part-Time Remote Customer Support Specialist – Marketplace Department, you will be responsible for providing exceptional customer support to our customers via email, phone, and other channels. You will act as the primary point of contact for all inquiries and issues related to our Internet Marketplace Customer Service, working closely with our Processing Department team to resolve customer concerns and provide solutions that meet their needs. Your primary goal will be to create a positive customer experience every time, while also identifying trends and areas for improvement to enhance our customer support processes. **Key Responsibilities** * Handle incoming customer inquiries and issues via email, phone, and other channels, providing timely and effective solutions to meet customer needs * Demonstrate empathy and professionalism in all customer interactions, presenting blithequark in a positive light at all times * Prevent customer returns and ensure customer retention by negotiating reasonable solutions that benefit both the customer and the company * Contact customers via phone to resolve issues and provide updates in a timely manner * Partner with management to escalate customer and product issues, identifying trends and communicating them in measurable terms * Provide proactive, consistent follow-up to all customer inquiries, responding to every customer email upon receipt * Document a complete summary of customer inquiries, actions taken, and expectations set forth on the respective order * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary * Take on the Customer Support Specialist role for the Email team as needed * Perform other duties as assigned **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner * Computer literate, with the ability to navigate through programs and windows * Excellent typing and data entry skills * Able to multi-task, including talking on the phone and typing notes at the same time * Effective problem solver with a low error rate * Ability to meet minimum required interactions of 80+ per day * Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with customer relationship management (CRM) software and other support tools * Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines **Internet Connectivity Guidelines** As a condition of employment, employees must provide and maintain a High-Speed Internet connection that meets the blithequark Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at blithequark. * Must maintain a dedicated business class internet connection * Cable connection is required and must be high-speed business class internet * If available, request a dynamic modem for cable * Speeds of at least 15 MBS down/5 MBS up are required * Cable modem or DSL router must be provided by carrier * Cable modem must be set up in bridge mode * DSL router firewall must be disabled * Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection **Equipment** The blithequark Computer Support team will supply you with the following hardware: * Modem * Wyse terminal (computer) * Monitor * Phone and headset * Other miscellaneous equipment **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home or office, while still being part of a dynamic and collaborative team. We value diversity, inclusion, and work-life balance, and strive to create a culture that is supportive, inclusive, and empowering. Our team is passionate about delivering exceptional customer support and experiences, and we are committed to fostering a culture of innovation, continuous learning, and growth. **Compensation and Benefits** We offer a competitive compensation package, including a hourly rate, plus benefits and perks that include: * Flexible work schedule and remote work options * Opportunities for professional growth and development * Comprehensive training and onboarding program * Access to cutting-edge technology and tools * Collaborative and supportive team environment * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job