Experienced Customer Success Manager for SaaS Platform – Amazon Ads and eCommerce Expertise Required for Remote Role

Introduction to blithequark

Imagine being part of a dynamic team that is revolutionizing the way businesses optimize their advertising on Amazon and Walmart. At blithequark, we are dedicated to empowering brands and agencies to drive better performance through data-driven insights and automation. Our SaaS platform offers Advertising Optimization and Measurement solutions that are transforming the eCommerce landscape. As a leader in this space, we are seeking a highly skilled and experienced Customer Success Manager to join our growing team.

Position Overview

We are looking for a talented Customer Success Manager with a strong background in Amazon or Walmart advertising to play a critical role in ensuring our clients successfully implement and utilize our platform. As the main point of contact post-sale, you will guide clients to maximize the value of our solutions while helping them achieve their business objectives. Your expertise will be instrumental in nurturing existing customer relationships, ensuring they gain maximum value from our tools, and driving both their satisfaction and product adoption.

Key Responsibilities

• Customer Support & Advocacy: Serve as the first line of support for client inquiries, troubleshooting, and resolving issues in a timely manner. Advocate for customer needs and ensure their voices are heard internally to improve the product and service offerings.
• Strengthening Client Relationships: Develop strong, ongoing relationships with key stakeholders at client organizations. Ensure clients are satisfied, engaged, and receive continuous value from the platform.
• Cross-Team Collaboration: Work closely with internal teams (Sales, Product, Marketing, etc.) to provide feedback, share customer insights, and ensure a seamless client experience across all touchpoints.
• Product Updates & Education: Provide clients with regular updates on new features, product enhancements, and industry trends. Educate customers on best practices to help them maximize the value of blithequark's solutions.
• Onboarding & Training: Lead the onboarding process for new customers, ensuring a smooth and effective transition from sales to active user. Conduct training sessions to help clients effectively use the platform and customize it for their needs.
• Industry Expertise: Stay current with industry trends and best practices in eCommerce advertising. Provide clients with insights and advice to help them stay ahead of the curve and optimize their advertising strategies.
• Account Health & Retention: Monitor customer health, proactively identify potential issues, and take action to ensure clients continue to get value from the platform. Work to reduce churn and increase customer satisfaction.
• Renewals & Upselling: Collaborate with the sales team to identify opportunities for account renewals, upselling, or cross-selling new features. Encourage long-term engagement and continued usage of the platform.
• Metrics & Reporting: Track and report on key customer success metrics, such as customer health, engagement, satisfaction, and retention. Regularly communicate these insights to internal teams and clients.

Qualifications

To be successful in this role, you will need:

• 1+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS or eCommerce space.
• Strong understanding of eCommerce advertising (especially Amazon and Walmart ads) and experience in a customer-facing role with a technical product is a plus.
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients at all levels.
• Strong problem-solving skills, with the ability to think critically and take initiative to resolve customer issues and improve satisfaction.
• Ability to manage multiple customer accounts simultaneously while maintaining a high level of attention to detail.
• Proactive, resourceful, and able to work independently with minimal supervision in a remote environment.
• Familiarity with CRM systems and customer success tools (e.g., Hubspot, Intercom) is a plus.
• Passion for helping customers succeed and for making a meaningful impact in a fast-paced, high-growth environment.
• Bachelor's degree in Business or a related field.

What We Offer

At blithequark, we offer a competitive compensation package, including a competitive salary and performance-based bonuses. You will also enjoy comprehensive health benefits, 401(k), professional development opportunities, and travel opportunities for industry trade shows. As a remote-based role, you will have the flexibility to work from anywhere, allowing you to maintain a healthy work-life balance.

Career Growth Opportunities

As a Customer Success Manager at blithequark, you will have ample opportunities for personal and professional growth. You will be part of a fast-growing team dedicated to transforming the eCommerce advertising landscape. Our company culture values innovation, collaboration, and customer-centricity, providing a dynamic and supportive environment for you to thrive.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our team is passionate about making a meaningful impact in the eCommerce advertising space, and we are committed to helping our customers succeed. We value innovation, creativity, and customer-centricity, and we are always looking for ways to improve and grow. As a remote-based team, we prioritize communication, transparency, and trust, ensuring that everyone feels connected and supported.

Conclusion

If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With your expertise in Amazon or Walmart advertising and your passion for helping customers succeed, you will play a critical role in driving our company's growth and success. Join our dynamic team and be part of a fast-growing company that is transforming the eCommerce advertising landscape. Apply now and take the first step towards an exciting and rewarding career at blithequark!