Technical Support Representative (Remote) – USA Remote Jobs

✅ Job Title:
Technical Support Representative (Remote)

✅ Hiring Organization:
TTEC

✅ Location:
Remote – Work From Home

✅ Job Overview:
TTEC is hiring remote Technical Support Representatives to help customers with technical issues, troubleshooting, and product support. You will communicate through phone, email, or chat and provide solutions in a friendly and professional manner. If you have basic tech knowledge and enjoy helping people, this job is a great fit.

✅ Key Responsibilities:
✔ Handle customer inquiries related to software, internet, login, devices, or system issues
✔ Troubleshoot technical problems and provide step-by-step solutions
✔ Create and update support tickets & customer records
✔ Escalate unresolved issues to senior support when required
✔ Provide excellent customer experience with every interaction
✔ Follow company policies & maintain data privacy
✔ Meet performance metrics like response time, satisfaction score, etc.

✅ Required Qualifications:
✔ Basic technical knowledge (Windows, Software installation, Connectivity)
✔ Ability to troubleshoot issues following instructions
✔ Good English communication skills (written & spoken)
✔ Fast typing and accurate data entry skills
✔ Computer/Laptop with stable internet connection
✔ Ability to work in shifts if required

✅ Preferred Qualifications:
✔ Experience in customer service, call center, IT support, or helpdesk
✔ Knowledge of CRM, ticketing systems, remote desktop tools

✅ Company Information:
TTEC is a global customer experience technology company providing support and solutions for worldwide brands. The company offers remote work opportunities, career growth, and a supportive working environment.

✅ Experience:
✔ 0–2 Years (Freshers welcome)

✅ Work Type & Schedule:
✔ Remote (Work From Home)
✔ Full-time
✔ Paid training included

✅ How to Apply:
Interested candidates can submit their resume on the official TTEC careers page or job portals.