**Experienced Technical Specialist - Datacom for Telecom Services at blithequark**

Are you an innovative and detail-oriented technical professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Technical Specialist - Datacom for Telecom Services. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. Our team of experts is dedicated to delivering exceptional results, fostering a culture of innovation, and making a positive impact on our customers and the communities we serve. **About the Role** As a Technical Specialist - Datacom for Telecom Services, you will play a critical role in ensuring the smooth operation of our telecom services across Walt Disney World (WDW). You will be responsible for providing field support, troubleshooting, and resolving technical issues related to video servers, programming, and interactive hardware installations. Your expertise will be essential in maintaining the uptime and performance of our video and interactive systems, ensuring that our customers receive an exceptional experience. **Key Responsibilities** * Provide technical support for WDW Telecom services program, including interactive installations, server upgrades, video installations, crisis maintenance, and blackout resolution. * Offer on-site support to clients and ensure the functional support of the experience environment to maintain SLAs and Disney standards. * Prepare and present metrics on uptime, usage, trends, and opportunities. * Ensure telecom network maintains software and security updates. * Manage substitution and backup parts for all installations. * Provide level 2 support for emergency break/fix of any Telecom services devices through Assistance NOW. * Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video. * Collaborate with Resort Designing Group, FAM, OSI, and WDI. * Assist with programming patches and updates. * Provide oversight of local delivery of consumables by vendors. * Collaborate with other DPEP groups and service providers to deliver effective technical solutions. * Oversight of the device refresh and recycling programs. * Conduct in-depth investigations with field specialists. * Manage vendor relationships. **Essential Qualifications** * 3+ years in the AV/Technology Industry * 3+ years network cabling and routing experience * Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW * Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.) * Strong understanding and experience in commercial video distribution support, sustainment, and execution * Demonstrated ability to manage escalations and blackouts. * Strong knowledge of network security principles and industry best practices. * Knowledge of investigation and reporting tools like Scene, Power BI * Shown strong organizational and time management skills. * Ability to meet designated deadlines and manage competing needs. * Shown strong written and verbal communication skills * Eagerness to learn new software applications * Ability to work on Saturday or Sunday as well as nighttime as required by client and business needs * Self-motivated and inspired * Demonstrated ability to manage escalations and blackouts. * Moderate experience in network cabling and routing. * Interest in, and knowledge of, interactive and video systems and solutions * Demonstrated success working with a range of partners **Preferred Qualifications** * 3+ years in the AV or technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices. * 3+ years network cabling and routing experience **Education** * Bachelor's Degree in computer science, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline desired * Or, relevant certifications or potentially comparable work experience **Preferred Education** * Various security and organization certifications **Licenses/Training** * Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.) **Job Benefits** * Remote Work Flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to create a comfortable workspace. * Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities. * Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size. * Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package. * Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer matching or contributions. * Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another. * Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement. * Investment opportunities or Value: In specific ventures or startups, you may be offered investment opportunities or value in the organization. * Performance Rewards: Depending on your role and company performance, you may be eligible for performance-based rewards or incentives. * Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet access, ergonomic chair) to ensure you have a functional workspace setup. * Flexible Hours: Depending on the organization's arrangements, you may have the flexibility to set your own working hours reasonably speaking. * Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues. * Employee Discounts: Some organizations offer discounts on their products or services to their employees. * Employee Benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships. * Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being. * Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues. If you're a motivated and results-driven technical professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. Apply for this job