Experienced Customer Education & Advocacy Program Specialist for Remote Opportunity at blithequark

Introduction to blithequark

At blithequark, we are driven by a customer-centric approach, aiming to put our users at the forefront of everything we do. With a vast user base of over 35 million, our Customer Education & Advocacy team plays a pivotal role in supporting our customers throughout their journey with blithequark. We design and implement comprehensive learning programs that not only boost adoption but also foster better developers and simplify the customer experience. Our vision is to empower our users with the knowledge and skills necessary to thrive in an ever-evolving technological landscape.

To gain a deeper understanding of our vision and the impact we strive to make, we highly recommend exploring "The API-First World" graphic novel. This resource provides a compelling narrative that outlines the bigger picture and our mission at blithequark, offering insights into how we are shaping the future of technology and customer interaction.

The Opportunity at blithequark

blithequark is seeking a highly skilled and passionate Program Specialist to join our Customer Education & Advocacy team. This role is crucial in helping us scale our rapidly growing programs, ensuring they remain efficient, effective, and aligned with our customer-centric vision. We are looking for a candidate who possesses a strong passion for operations, extensive experience in program management, and the skills to build and maintain our programs and operations. The ideal candidate will thrive in a fast-paced environment, leveraging their expertise to drive success and growth within our team.

As a Program Specialist at blithequark, you will be responsible for a variety of critical tasks, including building and maintaining our project management tool via Airtable, coordinating logistics for our instructor-led training programs and Voice of the Customer events, and handling day-to-day logistics for Academy and Advocacy support. Your role will be central to ensuring the seamless execution of our programs, fostering strong relationships with both external partners and internal teams, and contributing to the continuous improvement of our offerings.

Key Responsibilities

• Cross-Functional Collaboration: Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels.
• Program Management: Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date.
• Event Coordination: Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
• Communication & Documentation: Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes.
• Customer Support: Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed.
• Voice of the Customer: Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings.
• Process Improvement: Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements.

About You

To excel in this role, you should have a minimum of 3-5 years of experience in project management and scaling programs. Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools is essential. You should possess excellent verbal and written communication skills, with the ability to answer questions in Zendesk to support programs. The capacity to identify and implement process changes to increase efficiency across multiple programs, adapt to changing priorities, and work in a fast-paced, dynamic environment is crucial. Strong time management skills, with the ability to prioritize tasks and manage multiple responsibilities efficiently, are also required.

Essential Qualifications

• Minimum 3-5 years of experience in project management and program scaling.
• Proficiency in Airtable or similar project management tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience in customer education and advocacy programs.
• Knowledge of Zendesk or similar customer support platforms.
• Familiarity with the tech industry and its trends.
• Certifications in project management or related fields.

Skills and Competencies

To succeed in this role, you will need to demonstrate a range of skills and competencies, including:

• Operational Excellence: The ability to design, implement, and manage processes and systems that enhance operational efficiency and effectiveness.
• Communication: Excellent verbal and written communication skills, with the ability to engage with diverse stakeholders, including customers, partners, and internal teams.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement solutions.
• Adaptability: The capacity to adapt to changing priorities, technologies, and market conditions, ensuring that our programs remain relevant and effective.
• Collaboration: A strong team player with the ability to collaborate with cross-functional teams, including sales, marketing, product, and customer success.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Program Specialist, you will have access to a range of learning and development opportunities, including training programs, workshops, and conferences. You will be part of a dynamic and innovative team, with the opportunity to contribute to the development of new programs and initiatives. Our fast-paced and rapidly evolving environment provides a unique platform for professional growth, allowing you to expand your skills, knowledge, and experience in a supportive and collaborative setting.

Work Environment and Company Culture

blithequark prides itself on a culture that values transparency, honesty, and inclusivity. We believe in creating an environment where everyone feels valued, respected, and empowered to contribute their best work. Our team is passionate, driven, and committed to making a positive impact on our customers and the broader community. We foster a culture of continuous learning, innovation, and improvement, recognizing that our employees are our greatest asset and the key to our success.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range of $89,250 to $105,000, plus a comprehensive equity package. Our benefits include full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. We believe in recognizing and rewarding our employees' hard work and contributions, providing a range of perks and benefits that support their well-being, growth, and success.

Conclusion

If you are a motivated and experienced program management professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Education & Advocacy Program Specialist position at blithequark. This is an exceptional opportunity to join a dynamic and innovative team, contribute to the growth and success of our customers, and develop your skills and career in a supportive and collaborative environment. At blithequark, we are committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. Join us in our mission to empower our customers and shape the future of technology.

Apply now and become part of a team that is dedicated to making a difference. We look forward to receiving your application and exploring how you can contribute to the success of blithequark.