Experienced Customer Service Loyalty Champion II – Delivering Exceptional Experiences and Driving Business Growth through Proactive Customer Engagement and Retention Strategies

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and impact-makers who believe that listening is where learning begins. Our team is built on the principles of anticipation, leadership, and trust, and we're committed to making a positive impact in the world. If you're looking for a career that offers more than just a job – a place where you can share your ideas, learn, grow, and thrive – then you're in the right place.

Job Overview: Customer Service Loyalty Champion II

As a Customer Service Loyalty Champion II at blithequark, you'll be responsible for resolving customer needs, preventing churn, and driving business growth through proactive customer engagement and retention strategies. You'll be the face of our brand, serving as a champion for our customers and providing exceptional experiences that keep them loyal to blithequark. If you're a customer-centric, results-driven individual with a passion for sales and customer service, we want to hear from you.

Key Responsibilities:

• Handle and resolve escalated customer concerns with varying levels of complexity, providing timely and effective solutions that meet or exceed customer expectations.
• Turn every customer contact into a sale or save opportunity, leveraging your sales acumen and product knowledge to promote blithequark's products and services.
• Embody the Service Plus mindset, resolving customer concerns and anticipating future needs to prevent churn and drive customer loyalty.
• Conduct full end-to-end account analyses to identify opportunities for growth and provide personalized recommendations to customers.
• Execute targeted loyalty and retention strategies for high-value and at-risk customers, leveraging data and insights to inform your approach.
• Provide exceptional customer experiences, listening for signs of churn and leveraging historical reports to inform your interactions.
• Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers to customers.
• Serve as a brand ambassador and advocate for customers, highlighting blithequark's products and services and promoting our brand values.
• Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness, driving business growth and revenue retention.

Essential Qualifications:

• Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience, with a strong track record of meeting or exceeding revenue and retention goals.
• Experience resolving complex customer issues, including escalations, billing, and product Q&A.
• Willingness to work a rotating schedule, including nights, weekends, and holidays, based on business needs.
• Ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for required equipment.

Preferred Qualifications:

• Degree in a related field, such as business, marketing, or communications.
• Experience troubleshooting customer products and services, with a working knowledge of blithequark's network and positioning network solutions.
• Experience promoting and upselling products or services, with a strong understanding of sales principles and techniques.
• One or more years of retention experience, with a proven track record of driving customer loyalty and preventing churn.

Work Environment and Company Culture

At blithequark, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences and strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. As a remote worker, you'll enjoy the flexibility and autonomy to work from home, with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.

Home Office Requirements:

• Private workspace with a dedicated desk and chair.
• Minimum internet speed of 25mbps, with a direct connection to a cable or fiber modem.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive management of your home network and connections.
• Location within the state of Florida, with a reasonable commute to the hub location in Temple Terrace, FL.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. You'll have access to ongoing training and development opportunities, including sales and customer service training, leadership development programs, and mentorship opportunities. You'll also be part of a dynamic team that's passionate about innovation and customer satisfaction, with opportunities to collaborate and learn from colleagues across the organization.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to the company. You'll enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. You'll also have access to a range of perks, including discounts on blithequark products and services, employee recognition programs, and opportunities to participate in company-sponsored events and activities.

Conclusion

If you're a customer-centric, results-driven individual with a passion for sales and customer service, we want to hear from you. As a Customer Service Loyalty Champion II at blithequark, you'll have the opportunity to deliver exceptional customer experiences, drive business growth, and develop your skills and career in a dynamic and supportive environment. Apply now to join our team and start your journey with blithequark today!