Senior Full Stack Customer Success Manager – Industrial Manufacturing and Maintenance Excellence at blithequark

Introduction to blithequark

Imagine being part of a revolutionary journey that is transforming the industrial world by empowering frontline maintenance workers to achieve more. At blithequark, we have successfully fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. As a growth-stage startup, we are committed to driving real change and shaping the future of industrial tech. Our team is dedicated to breaking boundaries, questioning convention, and collaborating with top talent to achieve exceptional results.

Customer Success at blithequark

Our Sales team is the driving force behind revenue at blithequark, focusing on generating new opportunities, acquiring new customers, and building stronger relationships with our current accounts. We proudly serve Enterprise customers, including Fortune 500 companies, and have achieved an impressive Net Revenue Retention (NRR) rate, highlighting the stickiness of our products. We recognize and reward top performers, providing opportunities for growth and development within our organization.

Job Overview

As a Senior Customer Success Manager at blithequark, you will play a crucial role in managing customer projects within the manufacturing maintenance sector. Your primary objective will be to ensure customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs. You will be responsible for supporting customers in all matters related to the usage of blithequark's services, guaranteeing optimal customer satisfaction and ROI, and driving customer accounts growth.

Key Responsibilities

• Support customers in all matters related to the usage of blithequark's services, such as CBM (Condition Based Maintenance) projects and CMMS (Computerized Maintenance Management Systems) initiatives
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources
• Drive customer accounts growth by delivering successful ROI and relationship building
• Successfully implement new projects by visiting customers during kick-off periods and providing training to all stakeholders of the projects
• Collaborate with cross-functional teams to identify and prioritize customer needs, developing strategies to address them
• Develop and maintain strong relationships with key customer stakeholders, ensuring high levels of customer satisfaction and loyalty
• Identify and pursue opportunities to expand blithequark's services within existing customer accounts
• Stay up-to-date with industry trends and developments, applying this knowledge to drive customer success and growth

Essential Qualifications

• Business-driven mindset and customer-facing experience
• More than 5 years of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry
• Experience in management of projects and small teams
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders
• Strong analytical and problem-solving skills, with a focus on continuous improvement
• Bachelor's degree in Engineering or a related field
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America
• Valid driver's license with a good standing record

Preferred Qualifications

• Maintenance-specific experience with usage of CBM and CMMS tools
• Experience in implementing Lean Manufacturing or Six Sigma methodologies
• Proven track record of driving customer success and growth in a similar industry or role
• Strong understanding of industrial manufacturing and maintenance processes
• Experience working with cross-functional teams, including sales, marketing, and product development

Skills and Competencies

To be successful in this role, you will need to possess a unique combination of skills and competencies, including:

• Strong customer-facing skills, with the ability to build and maintain relationships with key stakeholders
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders
• Strong analytical and problem-solving skills, with a focus on continuous improvement
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Strong business acumen, with a deep understanding of industrial manufacturing and maintenance processes
• Ability to drive customer success and growth, with a focus on delivering exceptional results

Career Growth Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Senior Customer Success Manager, you will have the opportunity to:

• Develop your skills and expertise in customer success and account management
• Take on additional responsibilities and contribute to the growth and development of our customer success team
• Collaborate with cross-functional teams, including sales, marketing, and product development
• Stay up-to-date with industry trends and developments, applying this knowledge to drive customer success and growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our team is dedicated to driving real change and shaping the future of industrial tech. We offer a range of benefits and perks, including:

• Competitive salary and stock options
• Premium medical, dental, and vision coverage
• Paid time off (PTO): 15 days
• 401(k) retirement plan
• Language learning opportunities: take advantage of optional, fully funded Spanish or Portuguese courses to enhance your skills and global reach
• Birthday time off: celebrate your birthday with a paid day off during your birthday week
• Gympass membership: access a wide range of gyms and training programs
• Sports incentive: receive a monthly bonus when you regularly participate in physical activities
• Long-term benefit: after four years of service, earn a fully funded trip anywhere in the world

Conclusion

If you are a motivated and results-driven professional looking to make a real impact in the industrial manufacturing and maintenance sector, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you will have the chance to drive customer success and growth, while developing your skills and expertise in a dynamic and collaborative work environment. Join our team and be part of a revolutionary journey that is shaping the future of industrial tech.