Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Compassionate Support and Exceptional Patient Experiences in a Dynamic and Growth-Oriented Environment at blithequark

Welcome to blithequark: Where Compassion Meets Excellence in Healthcare Billing and Customer Service

Imagine being part of a team that makes a real difference in people's lives, providing empathetic support and clarity in times of need. At blithequark, we are dedicated to redefining the healthcare billing and customer service experience, and we're looking for talented and caring professionals like you to join our mission. As a Remote Healthcare Billing and Customer Service Representative, you will play a vital role in helping patients and their families navigate the complexities of medical billing, providing personalized support, and ensuring that every interaction is marked by compassion, understanding, and professionalism.

About blithequark

blithequark is a customer service contact center designed to support patient billing and customer service needs for our healthcare clients. We operate on the principles of integrity, passion, and respect, which are the foundation of our approach to client success. With over 20 years of consistent and healthy growth, we have established ourselves as a leader in our industry, with world-class clients and a commitment to excellence. Our family-owned business ethos means that every team member is valued and appreciated, not just as a number, but as an integral part of our family.

What Sets blithequark Apart

• Award-winning workplace: Recognized as one of the "Top 10 Best Places to Work" in our industry from 2019-2023
• Competitive pay and incentive programs, including monthly performance bonuses and quarterly contests with prizes
• Opportunities for career growth and professional development, with a focus on promoting from within
• Flexible work arrangements, including remote work options and modified in-office settings
• A culture that values and appreciates every team member's contributions, with a strong emphasis on teamwork and collaboration

Job Summary

We are seeking experienced and compassionate Remote Healthcare Billing and Customer Service Representatives to join our team. As a representative, you will work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your role will involve explaining medical bills, answering questions, and resolving account balances, all while demonstrating empathy, understanding, and a commitment to delivering outstanding patient experiences.

Key Responsibilities

• Utilize exceptional listening, verbal, and written communication skills to help patients and their families understand complex medical bills and resolve any issues or concerns
• Provide personalized support and guidance on affordable payment plans, taking payments by phone, and addressing any questions or concerns
• Accurately document all calls and follow-ups in our software systems, ensuring attention to detail and organizational skills
• Collaborate with fellow team members to ensure consistent attendance, excellent work ethic, and a caring team focus
• Continuously improve and develop your skills through supportive coaching, feedback, and ongoing training

Essential Qualifications

To be successful in this role, you will need:

• Previous experience in customer service, healthcare billing, or a related field
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong computer proficiency, with experience in software systems and data entry
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in healthcare billing, medical coding, or a related field
• Knowledge of healthcare regulations, laws, and guidelines
• Certifications in customer service, healthcare billing, or a related field
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse patient populations

Skills and Competencies

To excel in this role, you will need to demonstrate:

• Empathy, compassion, and understanding, with a patient-centric approach
• Excellent communication, listening, and problem-solving skills
• Strong organizational and time management skills, with attention to detail and accuracy
• Ability to work in a team environment, collaborating with colleagues and supporting each other
• Adaptability, flexibility, and resilience, with a willingness to learn and develop new skills

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Healthcare Billing and Customer Service Representative, you will have access to:

• Ongoing training and coaching, with a focus on developing your skills and knowledge
• Opportunities for career advancement, with a emphasis on promoting from within
• Professional development programs, including certifications and education assistance
• A supportive and collaborative team environment, with a focus on teamwork and mutual respect

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a remote team member, you will be part of a dynamic and supportive community, with regular virtual meetings, team-building activities, and social events. Our company culture is built on the principles of integrity, passion, and respect, and we strive to create an environment that is welcoming, inclusive, and empowering for all team members.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base annual pay ranging from $37,440 - $43,680, depending on experience
• Monthly performance bonuses, ranging from $100-$400
• Quarterly contests with prizes, ranging from $200-$300 per month
• Comprehensive benefits package, including 401(k), dental insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, and vision insurance
• Opportunities for career growth and professional development, with a focus on promoting from within

Conclusion

If you are a compassionate and skilled customer service professional, with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Remote Healthcare Billing and Customer Service Representative at blithequark, you will be part of a dynamic and growth-oriented team, dedicated to making a real difference in the lives of patients and their families. Join us on our mission to redefine the healthcare billing and customer service experience, and discover a career that is both rewarding and fulfilling.