**Job Title:** Enthusiastic Social Media and Customer Service Associate – E-commerce and Community Engagement Expert at blithequark

**Job Description:**

About blithequark

At blithequark, we're passionate about revolutionizing the way people interact with their favorite brands. As a leading provider of premium Tesla accessories and unrivaled customer experiences, we're committed to helping Tesla owners discover more fun and possibilities with their vehicles. Our goal is to create a community that's engaging, informative, and entertaining, and we're looking for a talented and enthusiastic Social Media and Customer Service Associate to join our team.

Our Work Environment

We're proud to offer a modern office setting that's perfect for collaboration and creativity. Our team is passionate about what we do, and we're always looking for ways to improve and innovate. As a member of our team, you'll enjoy a range of benefits, including: * A competitive compensation package * Opportunities for career growth and professional development * A dynamic and collaborative work environment * Flexible scheduling and a healthy work-life balance * Health and wellness benefits * And much more!

Job Description

We're seeking an enthusiastic and detail-oriented Social Media and Customer Service Associate to contribute to our online presence and ensure exceptional customer experiences. As a key member of our team, you'll be responsible for executing social media strategies, collaborating with the customer service team, and providing top-notch customer service to our valued customers.

Responsibilities:

• Social Media:
  • Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Requirements:

* Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience) * Prior experience or internship in social media management and customer service is a plus * Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers * Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions * Familiarity with social media platforms and an understanding of their unique features and audience preferences * Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism * Adaptability and willingness to learn new tools and technologies * Creative mindset with an interest in staying informed about social media trends * Proficiency in graphic design tools and content creation platforms is advantageous

Benefits:

* Competitive compensation package * Opportunity to gain experience in both social media management and customer service * Exposure to a dynamic and collaborative work environment * Potential for career growth within the organization * Health and wellness benefits

How to Apply:

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Job Type:

Full-time

Pay:

$20.00 - $24.00 per hour

Benefits:

Flexible schedule Health insurance Paid time off Schedule: 8 hour shift, Day shift, Monday to Friday, No nights, No weekends, Overtime, Weekends as needed Supplemental pay types: Bonus opportunities Ability to commute/relocate: Tustin, CA 92780: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you familiar with Tesla aftermarket accessories? Experience: Customer service: 1 year (Preferred) Work Location: In person Estimated Salary: $20 to $28 per hour based on qualifications. Apply Job! Apply for this job