**Part-time Chat Specialist – Customer Service Representative for Automotive and Recreational Vehicle Sales, Service, and Finance at blithequark**
Are you a customer service enthusiast with a passion for technology and a knack for providing top-notch support? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join blithequark as a Part-time Chat Specialist in College Station, TX.
**About blithequark**
blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower our dealer clients to succeed in an ever-evolving market by providing exceptional customer service and support. As a Part-time Chat Specialist, you will play a critical role in representing our clients favorably online and turning website traffic into leads.
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Chat Specialist. As a key member of our support team, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. If you have a positive and professional demeanor, excellent written and verbal communication skills, and a strong ability to multitask, we encourage you to apply.
**Responsibilities**
As a Part-time Chat Specialist, your key responsibilities will include:
* Handling a wide variety of customer inquiries via online chat, including questions about automotive and recreational vehicle sales, service, finance, and general dealership inquiries
* Providing accurate and up-to-date information about products and services via online chat
* Narrowing down on appointment information to schedule appointments and ensuring seamless communication with customers
* Developing and maintaining a comprehensive knowledge base of the ever-evolving products and services offered by our dealer clients
* Capturing customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review and analysis
* Collaborating with the support team to ensure timely and effective resolution of customer issues
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
* Ability to type at least 35 WPM, with 40 and above preferred
* Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
* Strong ability to multitask and prioritize tasks in a fast-paced environment
* Positive and professional demeanor, with excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
* Gaming experience is preferred, but not required
**Requirements**
To be considered for this role, you must be able to:
* Attend 4 weeks of training, Tuesday-Saturday, between the hours of 10:00am-6:30pm CST
* Work 5-hour time blocks daily after completing training
* Type at least 35 WPM, with 40 and above preferred
* Possess a positive and professional demeanor
* Demonstrate excellent written and verbal communication skills
* Adapt to change and enjoy a quick-paced work environment
* Possess gaming experience (preferred)
**Benefits**
As a Part-time Chat Specialist at blithequark, you will enjoy a range of benefits, including:
* Comprehensive training programs to ensure your success in the role
* A dynamic and supportive work environment that encourages collaboration and teamwork
* Opportunities for career growth and professional development
* Competitive compensation and benefits package
* Access to our state-of-the-art facility amenities, including onsite dining, medical center, and fitness center
* Participation in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
* A non-smoking environment that promotes a healthy lifestyle
**How to Apply**
If you are a motivated and customer-focused individual with a passion for technology and a knack for providing top-notch support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!