Experienced Customer Experience Manager for Remote Support Operations – Leading Retail Industry Expertise at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the retail industry, dedicated to providing exceptional customer experiences and fostering a culture of excellence among our team members. As we continue to grow and expand our operations, we are seeking a highly skilled and motivated Customer Experience Manager to join our remote support team. This is an exciting opportunity for a seasoned professional to leverage their expertise in customer service, team management, and retail operations to drive success and growth within our organization.

Job Overview

The Customer Experience Manager will play a critical role in ensuring the delivery of world-class customer service, mentoring partners, and driving business results through effective leadership and strategic planning. As a key member of our remote support team, you will be responsible for managing the execution of store standards, addressing customer concerns, and collaborating with cross-functional teams to achieve operational excellence. If you are a results-driven leader with a passion for customer experience and retail operations, we encourage you to apply for this exciting opportunity at blithequark.

Key Responsibilities

• Drive customer assistance and partner engagement; mentor partners on appropriate customer care procedures and ensure the team is providing the highest level of customer service
• Resolve customer escalations within the store and through Customer Care
• Ensure Department Managers and Floor Sales Partners are prepared for high-volume sales periods
• Monitor customer traffic through checkouts and take action to ensure customers are receiving quick, friendly assistance
• Take corrective action as required
• Provide real-time coaching based on observations and behavior
• Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline
• Recognize partners for demonstrating expectations and use recognition tools (Partner Awards) to highlight partners demonstrating value-based behaviors and productivity
• Provide input to ASMs on partner performance and participate in talent planning for every hourly partner
• Assist Senior Manager (SM) and ASMs with partner interview and hiring process
• Support and address missed time-clock punches, fluctuations, schedule changes, call outs, and communicate with ASMs and SM regarding follow-up actions
• Ensure adherence to work rule policies regarding safety and security referred to in the Guidelines of Performance
• Hold partners accountable for following all Standard Operating Procedures (SOPs)

Essential Qualifications

• Bachelor's degree in a related field
• Minimum 2-3 years of experience in customer service, retail operations, or a related field
• Proven track record of driving customer satisfaction and business results through effective leadership and strategic planning
• Excellent communication, coaching, and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Proficiency in Microsoft Office and other software applications

Preferred Qualifications

• Experience in entire store management, large box retail, or the home improvement industry
• Knowledge of retail operations, customer service, and team management principles
• Certifications or training in customer service, leadership, or retail operations
• Bilingual or multilingual skills

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Manager, you will have access to training and development programs, mentorship, and career advancement opportunities. We encourage our team members to take ownership of their careers and provide the support and resources needed to achieve their goals.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a positive and supportive work environment that fosters collaboration, creativity, and innovation. Our team members are passionate about delivering exceptional customer experiences and are dedicated to making a positive impact in their communities.

Compensation and Benefits

blithequark offers a competitive compensation and benefits package, including a salary range of $20-$30 per hour, depending on experience. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. Our team members are also eligible for discounts on products and services, as well as opportunities for professional development and growth.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for the Customer Experience Manager role at blithequark. This is an exciting opportunity to join a dynamic and growing organization and make a positive impact on our customers and team members. Apply today and take the first step towards a rewarding and challenging career at blithequark!