Experienced Pharmacy Technician - Remote Clinical Customer Care Specialist for Delivering Exceptional Patient Support and Medication Management

Introduction to Blithequark

At blithequark, we are dedicated to revolutionizing the way people manage their health and wellness. As a leader in the healthcare industry, we empower our customers to take control of their medication regimens and strive for better overall health. Our team is passionate about delivering exceptional customer service, and we are seeking an experienced Pharmacy Technician to join our Clinical Customer Care team. In this remote role, you will play a vital part in ensuring our customers receive the support they need to achieve their health goals.

Job Overview

As a Pharmacy Technician - Remote Clinical Customer Care Specialist at blithequark, you will be responsible for providing top-notch support to our customers, handling incoming and outgoing calls, and collaborating with our clinical pharmacist team to ensure seamless medication management. Your expertise and guidance will be invaluable in developing the knowledge and skills of our Customer Care Associates, enabling them to provide exceptional service to our customers. If you are a licensed pharmacy technician with a passion for customer care and a commitment to quality, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer incoming telephone calls from Customer Care associates on a daily basis and maintain assigned metrics to ensure high-quality service.
• Make outbound calls for various purposes, including urgent situations deemed critical by our clinical pharmacist team.
• Assist the clinical pharmacist team with outgoing calls to healthcare providers, pharmacies, and customers, ensuring effective communication and issue resolution.
• Provide guidance and feedback to Customer Care Associates using a consultative approach, continually developing their knowledge and skills to enhance customer support.
• Complete tickets to support the Customer Care Team and Clinical RPh team, ensuring timely and effective issue resolution.
• Maintain an advanced understanding of blithequark's policies, procedures, products, and services, staying up-to-date on any changes or updates.
• Monitor and process all help desk assigned tasks on a daily basis, ensuring efficient and effective issue management.
• Act as the primary point of contact for escalated calls by Customer Care Associates, handling these calls and following through until resolution has been met.
• Manage the reporting of customer complaints, providing resolution per set SLA's and escalating issues as appropriate to ensure prompt attention and resolution.
• Investigate and report pharmacy errors, collaborating with the team to implement corrective actions and prevent future occurrences.
• Learn and stay current on pharmacy laws and regulations nationwide, ensuring compliance and adherence to industry standards.
• Serve as a point of contact for any system or technology/software outages, notifying all appropriate parties for prompt resolution and minimizing downtime.
• Maintain the confidentiality of all customer information, adhering to blithequark's strict data protection policies and procedures.
• Work autonomously, proactively identifying areas in need of improvement and collaborating with teammates to implement changes and enhance processes.
• Demonstrate a customer-centric approach and commitment to quality, ensuring that every interaction with customers and colleagues reflects blithequark's values and mission.
• Work a flexible schedule, with shifts possibly starting and ending outside of normal business hours, to ensure seamless coverage and support for our customers.
• Perform other tasks assigned while working in a fast-paced environment, adapting to changing priorities and deadlines as needed.

Essential Qualifications

• Active and unrestricted in-state Board of Pharmacy License (including Pharmacy Technician, Trainee, and Assistant Licenses).
• High school or equivalent diploma.

Preferred Qualifications

• National Pharmacy Technician Certification (PTCB or NHA), demonstrating expertise and commitment to the field.
• Demonstrated ability to work as an effective team member, collaborating with colleagues to achieve common goals and objectives.
• Strong organization skills and attention to detail, ensuring accurate and efficient completion of tasks and projects.
• Experience recognizing and identifying patient medications, with a strong understanding of pharmacology and medication management principles.
• 6+ months of relevant experience working with computer and web-based tools, with proficiency in software applications and technology systems.
• Experience working under pressure in a fast-paced work environment, consistently meeting standards for productivity and quality while maintaining a customer-centric approach.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Technician - Remote Clinical Customer Care Specialist, you will have access to ongoing training and education, enabling you to enhance your skills and knowledge in pharmacy operations, customer service, and medication management. Our team is dedicated to supporting your career goals, providing opportunities for advancement and professional growth within the company.

Work Environment and Company Culture

Blithequark is proud to offer a dynamic and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer service, and we are committed to creating a positive and supportive work culture that values diversity, equity, and inclusion. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals, with opportunities for virtual collaboration and socialization.

Compensation, Perks, and Benefits

Blithequark offers a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. Our company is committed to recognizing and rewarding the contributions of our employees, with opportunities for bonuses, promotions, and career advancement.

Conclusion

If you are a motivated and customer-focused Pharmacy Technician looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Clinical Customer Care Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and supporting the health and wellness of our customers. With a commitment to career growth, learning, and development, blithequark is the ideal place to build your career and achieve your professional goals. Apply now to join our team and start making a difference in the lives of our customers!