Experienced MBA Leadership Development Program Professional - Commercial and Customer Experience Strategy Expert

Introduction to blithequark

At blithequark, we are committed to fostering a culture of innovation, excellence, and customer satisfaction. As a leader in the industry, we recognize the importance of investing in our future leaders and developing a strong, diverse, and values-driven leadership pipeline. Our Commercial & Customer Experience Strategy MBA program is designed to equip talented individuals with the skills, knowledge, and expertise necessary to drive business growth, improve customer experience, and stay ahead of the competition.

Job Overview and Key Responsibilities

The purpose of our Commercial & Customer Experience Strategy MBA program is to build a strong foundation for future leaders to tackle some of blithequark's biggest challenges and ensure a competitive stance in the marketplace. As a participant in this two-year rotational program, you will have the opportunity to work in various roles, including Network Planning, Revenue Management, Marketing, Sales, Reservations, or Customer Experience. Your key responsibilities will include:

• Maximizing profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.
• Investigating competitors' pricing actions, initiating sales and other promotions to maintain market share, and analyzing the complexities of consumer behavior to devise creative strategies for capturing additional revenue.
• Leveraging data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with customers.
• Improving the travel experience for blithequark's corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue.
• Developing recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.
• Continuously seeking opportunities to improve the customer experience and drive business growth.

What You Will Achieve

Through this program, you will gain valuable experience and skills in commercial and customer experience strategy, including:

• Developing and implementing business strategies to drive revenue growth and improve customer satisfaction.
• Analyzing complex data sets to inform business decisions and drive results.
• Collaborating with cross-functional teams to achieve business objectives.
• Building strong relationships with customers, stakeholders, and colleagues.
• Developing leadership and management skills to lead high-performing teams.

Essential Qualifications

To be successful in this role, you will need:

• To be a current MBA student with a planned graduation date by the Summer of 2025.
• At least three years of post-undergraduate work experience in a dynamic, professional environment or relevant military experience.
• The ability to work onsite in our Atlanta, GA office for the duration of the program.
• A curiosity about the industry and a desire to learn and grow.
• Strong analytical, problem-solving, and communication skills.
• A consistent track record of excellence and a strong work ethic.
• The ability to excel in a fast-paced, matrix-team environment.
• A high school diploma, GED, or high school equivalency.
• To be at least 18 years of age and have authorization to work in the United States.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Strong analytical, leadership, written, and verbal communication skills.
• Demonstrated ability to collaborate and solve complex problems creatively.
• Experience in the industry or a related field.
• A strong understanding of business principles and practices.
• Proficiency in data analysis and interpretation.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. Through this program, you will have access to:

• Formal training and development programs to enhance your skills and knowledge.
• Mentorship and coaching from experienced leaders and professionals.
• Opportunities to work on high-impact projects and contribute to business growth.
• A collaborative and supportive work environment that encourages innovation and creativity.
• Competitive compensation and benefits packages.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on values of:

• Respect and empathy for our customers, colleagues, and stakeholders.
• A commitment to safety, security, and excellence.
• A passion for innovation and continuous improvement.
• A focus on teamwork, collaboration, and mutual support.
• A dedication to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation and benefits package that includes:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Access to exclusive employee discounts and perks.

Conclusion

If you are a motivated and ambitious individual looking to launch your career in commercial and customer experience strategy, we encourage you to apply for our MBA Leadership Development Program. At blithequark, we are committed to helping you grow and develop as a professional, and we look forward to welcoming you to our team.

Apply now to take the first step in your journey to success with blithequark. We can't wait to see the impact you will make.