Experienced Call Center Customer Service Representative – Work from Home Opportunity in Tennessee with blithequark

Introduction to blithequark

Imagine being part of a dynamic team that revolutionizes the way customers interact with technology and communications. At blithequark, we are committed to delivering exceptional customer experiences through our innovative products and services. As a leader in the industry, we strive to make a positive impact on people's lives by providing them with the latest technology and solutions. Our mission is to connect people to what matters most, and we are looking for talented individuals to join our team as Call Center Customer Service Representatives.

Job Overview

This exciting opportunity offers a $3,000.00 sign-on bonus, paid out in three installments: $500 after 30 days, $1,000 after six months, and $1,500 after one year. As a Call Center Customer Service Representative at blithequark, you will be the voice of our company, creating meaningful connections with customers and providing personalized recommendations for our latest products and services. Your goal will be to deliver effective and timely resolutions for customers, driving sales goals and ultimately delivering an outstanding customer experience.

Key Responsibilities

• Handle customer service calls, addressing billing and payment inquiries, plan changes, and upgrades
• Utilize creative problem-solving skills to resolve complex customer questions and concerns
• Navigate multiple tools and systems to update customer accounts and maintain records
• Provide personalized recommendations for blithequark's products and services, meeting monthly sales goals
• Instill confidence and loyalty in customers through thoughtful listening and effective service
• Resolve complex customer issues virtually, using various tools and resources
• Simplify explanations of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting on products and services as needed

What Your Day-to-Day Will Look Like

In this full-time work-from-home position (40 hours/week), you will work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. You will be an expert at simplifying complex information, resolving issues, and providing personalized recommendations to customers.

What We Offer

Our Customer Service Representatives earn between $15.54 - $17.36 hourly, with additional compensation up to $3,000 if all sales goals and performance expectations are met. Top sellers can earn up to $72,114 per year. We also offer a range of benefits, including:

• Medical, Dental, and Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, internet, and phone services

What We're Looking For

To be successful in this role, you will need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to participate in workspace audits and comply with organizational security and compliance standards

Work-from-Home Requirements

To work from home with blithequark, you will need to meet the following requirements:

• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to participate in workspace audits and comply with organizational security and compliance standards
• Availability, accessibility, and accountability to work during established work schedules and shifts
• Ability to follow technical support processes, comply with organizational security and compliance standards, and participate in trainings, performance management, and recurring management routines

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Call Center Customer Service Representative, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you!

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Call Center Customer Service Representative at blithequark, you will be part of a dynamic team that is shaping the future of technology and communications. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of the blithequark family!