Director, Technical Operations

About the position Responsibilities • Develops and implements business strategies across the Technical Operations organization to meet established service metrics and quality assurance goals. • Responsible for end-to-end network performance for homes passed and all service delivery and fulfillment services for subscribers. • Establishes and monitors clearly defined key performance indicators for all Technical Operations personnel to support best in class customer service. • Develops and implements strategies to achieve all network, service, new subscriber and financial goals. • Assures network performance/service level compliance and reporting with federal, state and local requirements. • Leads, directs and motivates a team comprised of management, exempt and non-exempt employees. • Participates in the hiring, training and development of the Technical Operations staff. • Partners with Learning and Development to maintain a continuous learning environment for employee skill development and career growth. • Manages the finances of the Technical Operations team, including operating expenses, capital budget, forecasting and strategic planning. • Develops and maintains strategic partnerships with cross-functional organizations. Requirements • 5+ years of direct leadership experience, leading individual contributors and leaders. • Telecommunications and/or Technical Operations experience preferred. • Strong employee engagement and change management experience preferred. • Bachelor's Degree or equivalent experience. Nice-to-haves • Experience in customer experience (CX) management. • Long-term planning skills. • Operations change management expertise. Benefits • Competitive salary range of $135,267.60 - $202,901.40 based on experience. • Commission eligibility for sales positions and bonus eligibility for non-sales positions. • Comprehensive benefits package including health, dental, and vision insurance. • Support for physical, financial, and emotional well-being through various programs. Apply tot his job Apply To this Job