Experienced Digital Customer Support Specialist – Remote Live Chat Representative for Military Families and Individuals

Introduction to blithequark

At blithequark, we pride ourselves on being a dynamic and compassionate organization that prioritizes the well-being and growth of our team members, while making a tangible impact on the lives of military members and their families. As a leader in providing exceptional customer support, we are now seeking highly motivated and empathetic individuals to join our team as Digital Customer Support Specialists. This is a unique opportunity to work from the comfort of your own home, providing live chat support to our clients across various digital platforms.

Job Overview

In this role, you will be the face of blithequark, interacting with our clients and their customers through live chat, addressing a wide range of inquiries, from routine customer support questions to new sales inquiries. Your primary goal will be to provide reassuring and personalized support, navigating solutions to various issues and ensuring that our clients receive the highest level of service. If you are a driven individual with a passion for helping others and a knack for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide live chat support by responding to inquiries on our clients' websites and social media platforms in a timely and professional manner.
• Address both routine customer support questions and assist with new customer sales inquiries, ensuring that all interactions are handled with empathy and understanding.
• Be a reassuring presence that helps navigate solutions for a variety of issues, providing personalized support to each customer.
• Work independently, following detailed instructions, and manage your responsibilities effectively to meet performance targets.
• Commit to a minimum of 10 hours of work per week, with flexible scheduling to accommodate your personal life and other commitments.

Requirements and Qualifications

To be successful in this role, you will need to possess certain skills and qualifications. These include:

• A smartphone, tablet, or laptop capable of accessing social media and web chat functionalities, ensuring that you can work efficiently from your remote location.
• Ability to work independently, with minimal supervision, and manage your time effectively to meet deadlines and performance targets.
• Strong communication and interpersonal skills, with the ability to provide empathetic and personalized support to customers.
• Basic computer skills and familiarity with digital platforms, including social media and web chat tools.
• A strong commitment to providing exceptional customer service, with a focus on resolving issues efficiently and effectively.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer support or a related field, with a proven track record of providing exceptional service.
• Familiarity with military culture and the challenges faced by military members and their families, allowing you to provide more personalized and empathetic support.
• Ability to work in a fast-paced environment, with a high volume of chats and inquiries, while maintaining a calm and professional demeanor.

Skills and Competencies

To excel in this role, you will need to possess certain skills and competencies, including:

• Communication skills: The ability to communicate effectively and empathetically with customers, providing clear and concise solutions to their inquiries.
• Problem-solving skills: The ability to analyze problems and provide effective solutions, often thinking outside the box to resolve complex issues.
• Time management skills: The ability to manage your time effectively, prioritizing tasks and meeting deadlines in a fast-paced environment.
• Technical skills: Basic computer skills and familiarity with digital platforms, including social media and web chat tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Digital Customer Support Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, covering all aspects of the role and our clients' products and services.
• Ongoing coaching and feedback, to help you develop your skills and improve your performance.
• Opportunities for career advancement, as you gain experience and develop your skills.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you will be part of a global community of like-minded individuals, all working together to provide exceptional customer support. Our company culture is built on the following values:

• Empathy: We believe in providing empathetic and personalized support to our customers, understanding their unique challenges and needs.
• Integrity: We operate with integrity, honesty, and transparency, in all our interactions with customers and team members.
• Respect: We respect the diversity and individuality of our team members and customers, promoting a culture of inclusivity and acceptance.

Compensation, Perks, and Benefits

As a Digital Customer Support Specialist at blithequark, you will be rewarded with a competitive hourly rate of $35 per hour, depending on experience and effectiveness. You will also have access to a range of perks and benefits, including:

• Flexible scheduling, allowing you to balance your work and personal life.
• Opportunities for career advancement and professional growth.
• Comprehensive training and development program, to help you develop your skills and improve your performance.

Conclusion

If you are a motivated and empathetic individual, with a passion for helping others and a knack for problem-solving, we encourage you to apply for this exciting opportunity. As a Digital Customer Support Specialist at blithequark, you will be part of a dynamic and supportive team, working together to provide exceptional customer support to military members and their families. With flexible scheduling, competitive compensation, and opportunities for career growth and development, this is a role that offers the perfect balance of personal and professional fulfillment. Apply now to join our dedicated team and start making a real difference in the lives of others.