Experienced Part-Time Customer Service Representative – Remote Work Opportunity with Blended Support Team at blithequark

Introduction to blithequark and the Industry

At blithequark, we are revolutionizing the way customer service is delivered by embracing technology and providing first-class support to our clients. As a progressive customer service team, we are committed to utilizing the latest tools and innovations to interact with customers and solve problems efficiently. Our team is dedicated to delivering exceptional service, and we are now seeking qualified applicants to join our Blended Support Team as a Part-Time Customer Service Representative. This is an exciting opportunity to work from the comfort of your own home, with benefits provided, and be part of a dynamic team that is shaping the future of customer service.

Job Description and Responsibilities

As a blended agent, you will be cross-trained to support multiple clients and resolve their customer service needs. Your primary responsibilities will include handling inbound calls, emails, or chats for multiple accounts, following a guided process, and logging each call in our Customer Relationship Management (CRM) system. You will be required to gather and verify caller information, document it in the appropriate system, and provide exceptional customer service to ensure customer satisfaction.

• Handle inbound calls, emails, or chats for multiple accounts and resolve customer service issues efficiently
• Follow a guided process and log each call in our CRM system
• Gather and verify caller information and document it in the appropriate system
• Provide exceptional customer service and ensure customer satisfaction
• Work in a fast-paced environment and navigate through multiple systems with your computer
• Troubleshoot technical issues and resolve problems efficiently

Required Qualifications

To be successful in this role, you will need to have the following qualifications:

• Customer Service Experience: You must have previous experience in a customer-facing role, preferably in a high call volume environment
• Excellent Verbal and Written Communication Skills: You must be able to communicate effectively with customers, both verbally and in writing
• Ability to Deal with Upset Customers: You must be able to de-escalate situations and provide solutions to customers
• Exceptional Attention to Detail: You must be able to multitask and navigate through multiple systems with your computer
• Technical Abilities: You must have sufficient technical abilities to install/uninstall programs and troubleshoot your own equipment

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous Call Center Experience: Experience working in a call center environment is an asset
• Previous Experience Working Remotely: Experience working from home or in a remote environment is an asset
• Basic Technical Support Experience: Experience providing technical support to customers is an asset

Job Requirements and Technical Specifications

To be considered for this role, you must meet the following requirements:

• Must be available to train on weekdays during daytime hours (approximately 6 am-4:30 pm PST)
• Must have open availability 24/7 to work shifts inside our hours of operation
• Must have a quiet place to work at home with a locked door and minimal background noise
• Must have a desktop Windows computer (no MACs or Chromebooks) with the following specifications:
  • Processor: Intel i3, i5, i7, or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
  • 8GB RAM as a floor, 16GB RAM preferred
  • Dual Monitor
  • A high-quality USB headset
  • Hardwired internet connection with minimum internet speeds of 20Mbps download, 10Mbps upload, and less than 20ms ping stability

Pay and Benefits

At blithequark, we offer a competitive pay rate and benefits package, including:

• Pay Rate: $13.00-$15.00 hourly (depending on experience)
• PT Sick time eligible after 6 months of employment
• Paid Time Off and 401k with company match eligible after 1 year of employment
• Perfect Attendance Quarterly Bonus

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part-Time Customer Service Representative, you will have access to training and development opportunities to help you advance in your career. You will also have the opportunity to work with a dynamic team and gain experience in a fast-paced environment.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, teamwork, and open communication. As a remote worker, you will be part of a virtual team that is dedicated to delivering exceptional customer service and supporting each other in our goals.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Service Representative at blithequark, you will have the opportunity to work from home, develop your skills, and be part of a dynamic team that is shaping the future of customer service. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!