**Experienced Remote Medicaid Call Center Supervisor – Leadership and Customer Service Expert**

Are you a seasoned leader with a passion for delivering exceptional customer service? Do you have a strong background in managing teams and driving business growth in a Medicaid call center environment? If so, we invite you to join our dynamic team as a Remote Medicaid Call Center Supervisor at CVS Health. As a key member of our organization, you will play a vital role in shaping the customer experience and driving business success. **About CVS Health** At CVS Health, we are committed to making a tangible difference in the lives of our customers and communities. Our purpose is to bring our heart to every moment of your health, and we strive to deliver enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation, convenience, and affordability, we aim to revolutionize the way healthcare is delivered. **Our Heart At Work Behaviors** Our Heart At Work Behaviors are the foundation of our culture and guide our actions every day. These behaviors include: * **Empathy**: We care about our customers and colleagues, and we strive to understand their needs and perspectives. * **Integrity**: We act with honesty, transparency, and accountability in all our interactions. * **Innovation**: We encourage creativity, experimentation, and learning to drive innovation and improvement. * **Collaboration**: We work together as a team to achieve our goals and deliver exceptional results. * **Accountability**: We take ownership of our actions and results, and we strive to continuously improve. **Job Summary** As a Remote Medicaid Call Center Supervisor, you will be responsible for leading a team of customer service representatives and driving business growth through exceptional service delivery. You will be accountable for member and provider satisfaction, retention, and growth, and you will work closely with other teams to identify trends and opportunities for improvement. **Key Responsibilities** * Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver excellent customer service. * Utilize available incentive programs to reward, recognize, and celebrate team and individual successes. * Assess individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs. * Monitor all performance measures, such as daily stats and schedule adherence, and allocate resources to meet volume and performance demands. * Remove barriers to job performance and ensure regulatory compliance. * Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals. * Act as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. * Proactively analyze constituent data, identify trends and issues, and recognize and act on the needs to improve the development and delivery of products and services. **Essential Qualifications** * 4 years of experience in a member/call center environment. * 2 years of experience leading a member/customer service team. * Bachelor's Degree or equivalent work experience. **Preferred Qualifications** * Experience in a Medicaid and/or Medicare setting. * Proven track record of driving business growth and improving customer satisfaction. **Skills and Competencies** * Strong leadership and management skills, with the ability to motivate and develop a high-performing team. * Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers. * Strong analytical and problem-solving skills, with the ability to identify trends and opportunities for improvement. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Strong knowledge of Medicaid and/or Medicare regulations and policies. **Career Growth Opportunities and Learning Benefits** At CVS Health, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * **Leadership Development Program**: A comprehensive program designed to develop the skills and competencies of our leaders. * **Customer Service Training**: A program that focuses on delivering exceptional customer service and building strong relationships with customers. * **Business Acumen Training**: A program that provides training on business operations, finance, and strategy. * **Wellness and Well-being Programs**: A range of programs that promote physical and mental well-being, including fitness classes, meditation sessions, and employee assistance programs. **Work Environment and Company Culture** As a Remote Medicaid Call Center Supervisor, you will work from home and be part of a dynamic team that is passionate about delivering exceptional customer service. You will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection and a quiet workspace. Our company culture is built on our Heart At Work Behaviors, which include empathy, integrity, innovation, collaboration, and accountability. **Compensation, Perks, and Benefits** We offer a competitive salary range of $43,888.00 - $93,574.80, depending on experience and qualifications. In addition to your compensation, you will enjoy a range of benefits, including: * **Medical, Dental, and Vision Benefits**: Comprehensive health insurance coverage for you and your family. * **401(k) Retirement Savings Plan**: A plan that allows you to save for your future and retire comfortably. * **Employee Stock Purchase Plan**: A plan that allows you to purchase CVS Health stock at a discounted rate. * **Term Life Insurance**: A plan that provides life insurance coverage for you and your family. * **Short-Term and Long-Term Disability Benefits**: A plan that provides income replacement in the event of illness or injury. * **Wellness and Well-being Programs**: A range of programs that promote physical and mental well-being. * **Paid Time Off**: A program that allows you to take time off for vacation, sick leave, and other personal reasons. * **CVS Store Discount**: A discount program that allows you to purchase CVS Health products and services at a discounted rate. **Conclusion** If you are a motivated and results-driven leader with a passion for delivering exceptional customer service, we invite you to join our team as a Remote Medicaid Call Center Supervisor. We offer a competitive salary, comprehensive benefits, and a range of training and development programs to help you grow and develop your career. Apply now and take the first step towards a rewarding and challenging role with CVS Health. **Apply Now** To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job