**Experienced Part-Time Remote Call Center Customer Service Representative – Healthcare Transportation Services**

Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in fast-paced environments and possess excellent communication skills in both English and Spanish? If so, we invite you to join blithequark's dynamic team as a Part-Time Remote Call Center Customer Service Representative. In this role, you will provide prompt and courteous support to members of our health plan partners, addressing inquiries about our transportation services and ensuring their needs are met with empathy and attention to detail. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of individuals and communities. Our team of passionate professionals is committed to delivering exceptional service, fostering a culture of collaboration, and driving growth through innovation. As a remote call center customer service representative, you will be an integral part of our team, working from the comfort of your own home and making a meaningful impact on the lives of our members. **Job Summary** As a blithequark Customer Service Representative (CSR), you will be responsible for providing prompt and courteous support to members of our health plan partners, addressing inquiries about our transportation services. This role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members. You will be expected to handle inbound calls from health plan members and representatives, meet or exceed productivity metric goals, and follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI). **Key Responsibilities** * Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan * Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey * Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI) * Escalate transportation and customer service concerns to contact center leadership team * Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner * Maintain accurate and up-to-date records of member interactions, including data entry and documentation **Requirements** * Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience * High School degree or equivalent * Must be able to sit for 4 hours or more a day wearing a headset * Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members) * CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps * Excellent written, communication, and data entry skills * Moderate experience in Microsoft Teams, Outlook, and Word * Must be able to adapt to high and fast-paced call volume **Preferred Qualifications** * Bilingual or multilingual skills, with a focus on Spanish fluency * Previous experience in the healthcare industry or transportation services * Certification in customer service or a related field * Experience with CRM software and data entry systems **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with members and colleagues * Strong problem-solving and analytical skills, with the ability to resolve complex issues and escalations * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail and organizational skills, with the ability to maintain accurate records and documentation * Ability to adapt to new technologies and systems, with a willingness to learn and grow **Career Growth Opportunities and Learning Benefits** As a blithequark team member, you will have access to a range of career growth opportunities and learning benefits, including: * On-the-job training and development programs * Opportunities for advancement and career progression * Access to industry-leading training and certification programs * Collaborative and supportive team environment * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment, where team members feel valued, supported, and empowered to succeed. Our company culture is built on the principles of collaboration, innovation, and customer-centricity, with a focus on delivering exceptional service and making a meaningful impact on the lives of our members. **Compensation, Perks, and Benefits** As a blithequark team member, you will enjoy a range of compensation, perks, and benefits, including: * Competitive hourly rate of $16.50 * 401(k) matching program * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance * Work from home flexibility **Shift and Schedule** * Part-time remote position, with shifts ranging between 1pm-6pm Eastern Time * Training schedules will be discussed during the virtual interview, with options for 8AM-12PM or 12:30PM-4:30PM Eastern Time during the first 4 weeks of employment **Application and Selection Process** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. Our team will review your application and contact you to discuss your qualifications and next steps. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. **Background Check and Sponsorship** As a condition of employment, you will be required to undergo a background check, in accordance with laws and regulations. You will also be asked to confirm whether you will now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status). **Apply Now** If you are ready to join a dynamic team and make a meaningful impact on the lives of our members, please apply now through our online portal. We look forward to reviewing your application and welcoming you to the blithequark team! 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