Experienced Remote Customer Support Representative - Inbound Phone Calls for Insurance Software Platform
Welcome to Workwarp and ModSquad
We are thrilled to introduce an exceptional opportunity for a skilled and passionate customer support professional to join our team as a Remote Customer Support Representative, specializing in inbound phone calls for an innovative insurance software platform. As a valued member of our team, you will play a vital role in delivering top-notch support to a diverse range of customers, ensuring their satisfaction and loyalty to our client's insurance company. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.
About Our Company and Client
ModSquad has partnered with a leading client that develops and supports cutting-edge software platforms for various insurance agencies. Our client's mission is to provide innovative solutions that streamline insurance processes, enhance customer experiences, and drive business growth. As a Remote Customer Support Representative, you will be an integral part of our client's success, working closely with their team to provide expert support and resolve customer inquiries in a timely and professional manner.
Job Overview
In this dynamic role, you will be responsible for handling inbound phone calls from customers, providing support and guidance on insurance policies, and resolving issues in a courteous and efficient manner. Your primary objectives will include:
- Gathering and verifying customer information to ensure accurate and effective support
- Entering data into forms and software systems with precision and attention to detail
- Answering questions and providing clarity on insurance policies, procedures, and benefits
- Resolving customer complaints and concerns in a professional and empathetic manner
- Collaborating with internal teams to escalate complex issues and ensure prompt resolution
Hours of Operation and Commitment
To ensure seamless support for our clients, our hours of operation are Monday to Sunday, 4 AM - 5 PM PST. As a Remote Customer Support Representative, you will be required to commit to a minimum of 10 hours per week, with 5 of those hours self-scheduled on weekends. This flexible scheduling allows you to balance your work and personal life while ensuring our clients receive the support they need. The initial commitment is for 90 days, with opportunities for extension or permanent placement based on performance and business needs.
Requirements and Qualifications
To excel in this role, you should possess the following essential qualifications:
- Previous experience in data entry, customer support, or a related field
- High-volume call support experience, with a proven track record of handling multiple calls per hour
- Typing speed of 45 words per minute (WPM) or higher, with accuracy and attention to detail
- Strong multitasking skills, with the ability to navigate multiple software systems and applications
- Excellent communication and interpersonal skills, with a customer-focused approach
Preferred qualifications include:
- Experience working in the insurance industry or with insurance software platforms
- Familiarity with CRM software, helpdesk systems, or other customer support tools
- Basic knowledge of insurance policies, procedures, and regulations
Technical Requirements and Workspace
To perform this role, you will need to meet the following technical requirements:
- Dedicated laptop or desktop computer with Windows 10 or above (no Macs or Chromebooks)
- Willingness to install ModSquad's security software on your computer and mobile device
- Willingness to install AWS on your computer
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection with a minimum speed of 50 Mbps
- 8 GB RAM or better, with dual monitors highly recommended
Please note that a thorough and comprehensive application is essential to increase your chances of scoring an interview. Ensure your responses are grammatically correct, and take your time to complete the application process.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary, with pay rates varying by client and role
- Opportunities for career growth and professional development in a dynamic and supportive environment
- Flexible scheduling and remote work arrangements, allowing you to balance your work and personal life
- Access to cutting-edge technology and software systems, with ongoing training and support
- A collaborative and inclusive work environment, with a diverse team of professionals who share your passion for customer support
Career Growth and Learning Benefits
At ModSquad, we are committed to the growth and development of our team members. As a Remote Customer Support Representative, you will have access to:
- Ongoing training and coaching to enhance your skills and knowledge
- Opportunities for career advancement and professional development
- A supportive and collaborative work environment, with a focus on teamwork and knowledge sharing
- Regular feedback and performance evaluations, with opportunities for growth and improvement
Work Environment and Company Culture
Our company culture is built on the values of teamwork, inclusivity, and customer focus. We believe in creating a work environment that is supportive, collaborative, and empowering, where our team members can thrive and grow. As a Remote Customer Support Representative, you will be an integral part of our team, working closely with colleagues and clients to deliver exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive salary, with pay rates varying by client and role. Our compensation package includes:
- A base salary, with opportunities for bonuses and incentives
- Comprehensive benefits, including health, dental, and vision insurance
- Flexible scheduling and remote work arrangements, with opportunities for work-life balance
- Access to cutting-edge technology and software systems, with ongoing training and support
- A collaborative and inclusive work environment, with a diverse team of professionals who share your passion for customer support
Conclusion and Call to Action
If you are a motivated and customer-focused individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity. As a Remote Customer Support Representative, you will play a vital role in delivering top-notch support to our clients and their customers. With a competitive salary, opportunities for career growth, and a collaborative work environment, this is an exceptional chance to grow your career and make a meaningful impact. Please submit your application today, and join our team of dedicated professionals who share your passion for customer support.
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