Experienced Overnight Technical Support Representative - Work From Home Opportunity for a Highly Motivated and Detail-Oriented Individual Living in Texas
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled and dedicated professionals. With a presence in 23 locations across 12 countries, including the Philippines, India, and the United States, we have expanded our workforce to approximately 45,000 employees globally.
Our Culture
At TaskUs, we pride ourselves on our People First culture, which has enabled us to create a truly inclusive and supportive work environment. Our commitment to our employees' well-being is reflected in our comprehensive benefits packages, including competitive industry salaries, medical, dental, and vision plans, 401k match, pet insurance, and tuition and professional development reimbursement plans. We also prioritize internal mobility and professional growth, offering numerous opportunities for advancement and development within the company.
Join Our Team
We are seeking an experienced Overnight Technical Support Representative to join our team. As a Technical Support Advisor, you will be the first point of contact for customers, owning and solving their issues from start to finish. If you are a highly motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
About the Role
As a Technical Support Advisor, you will work with customers via phone, chat, or email to troubleshoot software and/or device issues and deliver fast, customized solutions. You will also work with customers to solve problems and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience. Your key responsibilities will include:
- Researching and resolving issues reported by clients' end-users via phone, email, and chat support
- Managing and maintaining a test lab of devices running services to be used for reproducing customer issues
- Documenting all information on customer interaction according to standard operating procedures
- Efficiently and effectively answering users' software and technical questions
- Performing root cause analysis and determining the appropriate course of action
- Contributing to Knowledge Base via technical and process support documentation
- Delivering timely, accurate, and professional customer service to all customers via phone, email, and/or chat
- Researching and reviewing issues and communicating effective solutions
Requirements
To be successful in this role, you will need to possess the following qualifications and competencies:
- Impeccable communication and writing skills
- General curiosity about how and why things work the way they do
- Ability to quickly learn and articulate technical concepts
- Ability to empathize with users and convey confidence through written interactions
- Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
- Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
- 2+ years of technical/product support experience
What We Offer
In addition to a competitive salary and comprehensive benefits package, we offer a range of perks and benefits, including:
- Outstanding medical, dental, vision, and prescription plans
- 401k match
- Pet insurance
- In-house wellness coaches
- Tuition and professional development reimbursement plans
- Hundreds of discounts with the brands you love and use
Why Join TaskUs?
We are a collective of highly capable humans who understand how to deploy technology and data to best serve our partners' purposes. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology, powered by ridiculously smart people. Join our team today and experience firsthand our dedication to supporting People First.
How to Apply
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Click the link below to submit your application:
Apply To This JobEqual Opportunity Employer
TaskUs is an equal opportunity employer and is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.