**Customer Service Representative - Sales: Empowering Customer Success at blithequark**

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading provider of comprehensive enterprise compliance, risk management, and professional development education. At blithequark, our culture is built on a foundation of Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community, and we're committed to living them every day. As a Customer Service Representative - Sales, you'll play a critical role in supporting our mission to empower individuals and financial institutions to grow and succeed. **About blithequark** blithequark is a pioneering force in the education and compliance industry, with a proven track record of delivering personalized learning experiences and engaging educational content. Our learning management platform is purpose-built to meet the needs of our customers, and our team of subject matter and compliance experts continuously monitor regulatory changes to ensure our courses remain relevant and effective. With over 600 courses and a consultative approach, we help our customers achieve career success while minimizing and mitigating compliance risk. Our partnerships with over 10,000 enterprise customers and 300,000 mortgage and insurance professionals demonstrate our commitment to excellence and our customers' success. **Job Summary** As a Customer Service Representative - Sales, you'll be responsible for coordinating and executing sales tasks related to the mortgage and banking businesses. You'll answer incoming calls and emails, provide sales support to users of our education products and services, and work closely with our team to ensure timely resolution of issues. Your exceptional customer service skills, technical background, and ability to work efficiently in a high-demand environment will make you a valuable asset to our team. **Essential Functions** * Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner. * Track customer inquiries using online support management systems and tools. * Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues. * Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan. * Participate as needed with onboarding and training of new team members. * Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to login credentials and the use of blithequark's multiple websites and applications. * Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls. * Other duties as assigned. **Education, Skills, and Experience** * High School Diploma required; College Degree preferred; 2+ years related experience. * Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required. * Technical background and knowledge with focus areas on desktop support; tablet and mobile device support is a plus, but not required. * Ability to maintain confidentiality. * Excellent customer service skills. * Excellent organizational, interpersonal, written and verbal communication skills. * Must be detail-oriented and possess exceptional problem-solving and follow-up skills. * Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook. * Preferred knowledge of Salesforce. * Ability to work well in a team structure, while moderately supervised. **Key Factors** * Supervision - This position is minimally supervised. * External/Internal Customers - This position will require contact with clients, vendors, online users, and blithequark. * Confidentiality - There is access in this position to confidential company information. * Travel - The position requires no travel. **This is a remote position.** **Physical, Demands and Work Environment** * Continually required to sit. * Continually required to use hands and fingers. * Continually required to talk or hear. * The noise level in the work environment usually is quiet. If you're passionate about delivering exceptional customer experiences and driving sales growth, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career with a leading provider of comprehensive enterprise compliance, risk management, and professional development education. Apply Job! Apply for this job