Experienced Remote Customer Service and Virtual Assistant Professional for US Healthcare Industry

Introduction to Neolytix and Our Vision

At Neolytix, we are passionate about building a team of dedicated and compassionate individuals who are committed to making a positive impact in the lives of everyone they touch. As a leader in the US healthcare industry, we are seeking a highly skilled and motivated Customer Service/Remote Virtual Assistant to join our dynamic team. This is an exceptional opportunity to be part of a high-performance team that values fun, flexibility, and growth. If you are looking for a challenging and rewarding role that allows you to excel and make a difference, we encourage you to apply.

Job Overview

As a Customer Service/Remote Virtual Assistant, you will play a vital role in supporting our healthcare team by preparing and assembling medical record documentation, ensuring compliance with hospital and medical facility policies, and performing various clerical duties to improve provider productivity and clinic workflow. This is a full-time, remote position that offers a competitive salary, flexible hours, and opportunities for professional growth and development.

Key Responsibilities

• Prepare and assemble medical record documentation/charts for physicians, ensuring accuracy and attention to detail.
• Ensure medical record compliance by self-documentation attestation and updating patient history, physical exam, and other pertinent health information in the patient's record.
• Prepare and send all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitor the duration of basic lab results and screening procedures, ensuring timely follow-up and communication with healthcare providers.
• Comply with hospital and medical facility policies, including those relating to HIPAA and Joint Commission, to maintain confidentiality and integrity of patient information.
• Perform other clerical duties and tasks as assigned to improve provider productivity and clinic workflow, including data entry, scheduling, and customer service.

Required Equipment and Technical Specifications

To perform this role successfully, you will need to have the following equipment and technical specifications:

• Laptop/Desktop with at least i5 processor and 8gb of ram.
• Internet Speed of 35mbps and above.
• Noise Cancelling Headset/Webcam.
• Dedicated place at home for work, free from distractions and interruptions.

Essential Qualifications and Skills

To be considered for this role, you will need to have the following essential qualifications and skills:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• At least 1-2 years of experience in customer service, virtual assistance, or a related field, preferably in the healthcare industry.
• Strong communication and interpersonal skills, with the ability to communicate effectively with patients, physicians, and other healthcare professionals.
• Proficiency in medical terminology, HIPAA regulations, and electronic health records (EHRs).
• Ability to work independently in a remote environment, with minimal supervision and strong self-motivation.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as other software applications and systems.

Preferred Qualifications and Skills

While not required, the following preferred qualifications and skills will be considered an asset:

• Certification in medical billing and coding, medical transcription, or a related field.
• Experience with electronic health records (EHRs) and practice management systems (PMS).
• Knowledge of medical terminology, anatomy, and physiology.
• Experience with customer service software and technology, including chatbots and CRM systems.
• Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds.

Career Growth Opportunities and Learning Benefits

At Neolytix, we are committed to the growth and development of our team members. As a Customer Service/Remote Virtual Assistant, you will have access to:

• Ongoing training and professional development opportunities, including workshops, webinars, and online courses.
• Mentorship and coaching from experienced healthcare professionals and industry experts.
• Opportunities for advancement and career progression, including leadership roles and specialized positions.
• A dynamic and supportive work environment that values collaboration, innovation, and creativity.

Work Environment and Company Culture

At Neolytix, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a vibrant and diverse community that values:

• Flexibility and work-life balance, with flexible hours and remote work arrangements.
• Open communication and transparency, with regular team meetings and feedback sessions.
• Collaboration and teamwork, with opportunities for cross-functional projects and initiatives.
• Recognition and rewards, with competitive salaries, bonuses, and benefits.

Compensation, Perks, and Benefits

As a Customer Service/Remote Virtual Assistant at Neolytix, you will be eligible for a competitive salary and benefits package, including:

• A monthly salary of USD $650.
• Opportunities for bonuses and incentives, based on performance and productivity.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) or retirement savings plan, with company match and contributions.
• Paid time off and holidays, with flexible scheduling and work arrangements.

Conclusion and Call to Action

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Customer Service/Remote Virtual Assistant at Neolytix, you will be part of a dynamic and supportive team that values growth, development, and success. Don't miss out on this chance to take your career to the next level and make a positive impact in the lives of others. Apply now and let's discuss how you can become a vital part of our success story.