Experienced Customer Support Representative - Chat and Online Engagement Specialist for Automotive Industry Clients

Introduction to blithequark

At blithequark, we pride ourselves on being at the forefront of innovative customer support solutions, particularly in the automotive industry. Our mission is to provide exceptional online chat experiences that not only meet but exceed our clients' expectations. As a leader in our field, we are committed to fostering a work environment that is both relaxed and professional, where our team members can thrive and grow. We believe in the importance of great customer service and are seeking like-minded individuals who share our passion for delivering outstanding support and turning conversations into valuable leads.

Job Overview

We are currently seeking a highly skilled and enthusiastic Customer Support Representative - Chat to join our dynamic team. As a key member of our support team, you will be responsible for engaging in online conversations with customers, representing our automotive dealer clients in a favorable and professional manner. Your primary goal will be to turn these conversations into leads that help our clients generate revenue and drive business growth. If you have a passion for delivering exceptional customer service, are comfortable working in a fast-paced environment, and have a knack for multitasking, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Provide detailed and accurate information about our products and services, ensuring that customers have a clear understanding of what we offer and how it can meet their needs.
• Narrow down on appointment information to schedule appointments, ensuring a seamless and efficient process for our customers.
• Capture customer contact information for lead generation and client review, helping our clients to follow up and convert leads into sales.
• Summarize interactions based on customer needs for client review, providing valuable insights that can inform future marketing and sales strategies.
• Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest developments and advancements in the industry.

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values and mission. These include:

• Previous experience in retail customer service or the automotive industry, although this is not essential for the right candidate.
• Basic internet and window-based computer skills, with the ability to learn and adapt to new technologies and systems.
• A strong ability to multitask, with gaming experience being helpful but not required.
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on delivering exceptional customer service.

In addition to these qualifications, you will need to be available to attend 4 weeks of training, which will take place on Tuesdays to Saturdays between the hours of 10am-6:30pm CST. This comprehensive training program will equip you with the skills and knowledge you need to excel in this role and provide exceptional support to our customers.

Essential Skills and Competencies

To succeed as a Customer Support Representative - Chat at blithequark, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box.
• A strong customer-focused mindset, with a passion for delivering exceptional service and support.
• The ability to work effectively in a team environment, with a strong focus on collaboration and mutual support.
• A positive and adaptable attitude, with a willingness to learn and grow with our company.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members, providing a range of opportunities for learning and career advancement. As a Customer Support Representative - Chat, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge you need to excel in your role.
• Ongoing coaching and feedback, to help you refine your skills and address areas for improvement.
• Opportunities for career advancement, with a clear path for progression and growth within our company.
• A dynamic and supportive work environment, with a strong focus on collaboration and teamwork.

Work Environment and Company Culture

At blithequark, we pride ourselves on our relaxed yet professional work environment, where our team members can thrive and grow. Our company culture is built around a set of core values, including:

• A strong focus on customer service, with a passion for delivering exceptional support and experiences.
• A commitment to innovation and excellence, with a willingness to embrace new technologies and ideas.
• A collaborative and supportive team environment, with a strong focus on mutual respect and trust.
• A positive and inclusive workplace culture, with a celebration of diversity and individuality.

We also offer a range of amenities and benefits, including an onsite dining facility, fitness center, and medical center, as well as a variety of sports and social leagues to participate in after work.

Compensation, Perks, and Benefits

As a valued member of our team, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure, with opportunities for growth and advancement.
• Comprehensive medical, dental, vision, and life insurance, with company contributions to your HSA.
• A 6% match on 401(k), with a strong focus on supporting your long-term financial goals.
• Paid time off and a range of other benefits, designed to support your work-life balance and overall well-being.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and service, we encourage you to apply for this exciting opportunity. As a Customer Support Representative - Chat at blithequark, you will be part of a dynamic and supportive team, with a range of opportunities for growth and development. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover a rewarding and challenging role that will allow you to make a real difference in the lives of our customers.