Experienced Customer Service Representative – Federal Student Aid Loan Servicing Support – Remote Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a leading provider of customer service solutions, dedicated to delivering exceptional support to various government agencies, including the Department of Education. As a trusted partner, we are committed to helping students navigate the complexities of federal student aid loan servicing. Our team of experienced customer service representatives plays a vital role in providing top-notch support to borrowers, ensuring they receive the assistance they need to achieve their educational goals.

The customer service industry is rapidly evolving, with a growing emphasis on remote work arrangements and technological advancements. At blithequark, we recognize the importance of adapting to these changes while maintaining our core values of excellence, integrity, and customer satisfaction. As a customer service representative with blithequark, you will be part of a dynamic team that is passionate about making a positive impact on people's lives.

Job Overview

We are seeking highly motivated and customer-focused individuals to join our team as customer service representatives. As a remote employee, you will be responsible for responding to incoming calls, chats, and emails, as well as making outbound calls regarding federal student aid loan servicing. Our comprehensive training program will equip you with the knowledge and skills necessary to provide exceptional support to our customers.

This is a remote position, but you must live within 1 hour of Jacksonville, FL, and be willing to work onsite for up to one week. Our training schedule is Monday through Friday, 9am-5:30pm ET, and you must be available to attend 4 weeks of training remotely from home. No time off is permitted during training.

Key Responsibilities

• Handle customer service inquiries and problems via telephone, email, or chat, recording consistent problem areas and responding to customer inquiries in a professional and courteous manner
• Utilize available systems, knowledgebase, and standard technology such as telephone, email, and web browser to respond to inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Support contact center expectations as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with credit bureau requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Essential Qualifications

• High school diploma or equivalent with 6 months of customer service experience
• Must be able to speak, read, and write in English fluently
• Basic math and PC skills, including MS Office applications, are required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
• Regular and predictable attendance is required
• Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Preferred Qualifications

• Prior experience in customer service, preferably in a remote or call center environment
• Knowledge of federal student aid loan servicing or related fields
• Experience with computerized systems for tracking, information gathering, and/or troubleshooting
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong customer service skills, with a focus on empathy and problem-solving
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Basic computer skills, including MS Office applications and internet navigation
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a customer service representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for advancement within the company. Our career path is designed to unfold based on your individual goals and aspirations, allowing you to grow and develop as a professional in a dynamic and supportive environment.

Work Environment and Company Culture

blithequark is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals, and you will have access to a range of resources and tools to help you stay connected and engaged.

Compensation, Perks, and Benefits

blithequark offers a competitive pay rate based on the county in which you live, as well as additional bonuses and incentives for outstanding performance. Our comprehensive benefits package includes paid training, the opportunity to work from the comfort of your own home, and a supportive environment with peers who share your passion for improving people's lives. We also offer a range of perks and benefits, including flexible scheduling, paid time off, and access to employee assistance programs.

Home Office Requirements

• Internet speed of 25 mbps or higher required (you can test this by going to a speed test website)
• Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
• All equipment will need to be picked up in our Jacksonville, FL office

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity with blithequark. As a customer service representative, you will be part of a dynamic team that is dedicated to delivering exceptional support to our customers, and you will have access to comprehensive training, ongoing coaching and feedback, and opportunities for advancement within the company. Don't miss out on this chance to join a leading provider of customer service solutions and take your career to the next level. Apply today!