Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support and Customer Service

Introduction to blithequark

At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional customer service and support to our users. That's why we're seeking a highly skilled and dedicated Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our service desk team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado, and providing top-notch support to our customers.

Job Overview

We are looking for a talented individual who is passionate about technology and customer service to fill the role of Service Desk Specialist/Live Chat Agent. This is a remote position, and the successful candidate must be a resident of the State of Colorado. You will be working from the comfort of your own home, but you must be available to work from within the state of Colorado. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Work Schedule and Training

The work schedule for this position will include a 3-week training period, Monday through Friday, from 9 AM to 6 PM. After completing the training, you will be working a permanent schedule of Tuesday through Saturday, from 9 AM to 6 PM. We believe in providing our employees with the necessary training and support to excel in their roles, and we're committed to helping you succeed in this position.

Key Responsibilities

As a Service Desk Specialist/Live Chat Agent at blithequark, your key responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, myColorado, using chat tools and following our standard operating procedures.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into our required tracking system.

Minimum Qualifications

To be considered for this role, you must meet one of the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We also consider substitutions for the required education and experience. These include:

• Additional, appropriate paid or unpaid experience that can substitute for the required education on a year-for-year basis.
• Additional appropriate education that can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position, which can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we prefer candidates with the following qualifications:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. You should be highly organized, able to prioritize tasks effectively, and have a strong attention to detail. Additionally, you should be proficient in using chat tools and have a strong understanding of mobile application support.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Service Desk Specialist/Live Chat Agent, you will have access to ongoing training and development opportunities, as well as the chance to work with a talented team of professionals who are passionate about technology and customer service. We believe in promoting from within and providing our employees with the opportunities they need to succeed.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and a passion for innovation. We believe in creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and reach their full potential. As a remote employee, you will be an integral part of our team and will have the opportunity to collaborate with colleagues from across the state.

Compensation, Perks, and Benefits

We offer a competitive compensation package, as well as a range of perks and benefits that are designed to support the well-being and success of our employees. These include opportunities for professional development, a supportive and inclusive work environment, and a range of benefits that are designed to support your physical and mental health.

Conclusion

If you're a motivated and tech-savvy individual who is passionate about customer service and mobile application support, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist/Live Chat Agent at blithequark, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and make a positive impact on the lives of our customers. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today and become a part of the blithequark family!