Experienced Outreach & Enrollment Specialist / Health Coach – Chronic Kidney Disease Management and Prevention

About Renalogic

At Renalogic, we're dedicated to helping our clients manage the human and financial costs of chronic kidney disease. Our mission is to empower individuals to take control of their health and well-being, and we're committed to building a company that we're all proud of. With a 96% client retention rate, we're on the right path, and we're looking for talented individuals to join our team. If you're humble, hungry, and smart, with a sense of humor, we'd love to hear from you.

Job Summary

We're urgently hiring an experienced Outreach & Enrollment Specialist / Health Coach to join our team. This remote position offers an immediate start for the right candidate. As a key member of our team, you'll develop and utilize in-depth knowledge of our ImpactCare program to effectively support member engagement and quality of life. Your primary focus will be on outreach and enrollment, with a secondary emphasis on health coaching. If you have a strong and diverse skillset, a passion for helping others, and a commitment to excellence, we encourage you to apply.

Key Responsibilities

• Engage with existing and potential members to determine eligibility and complete enrollment, fostering awareness of our program to help change the course of chronic kidney disease and dialysis risk.
• Perform other various enrollment and disenrollment processes for related members to ensure compliance, including obtaining missing information and data to complete the enrollment process.
• Utilize and share approved educational materials in a manner that empowers and educates current and potential members.
• Appropriately document health data, including identifying potential cost containment opportunities, and refer high-risk or changes in status situations to Health Coaches and/or Clinical Care Managers.
• Partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines.
• Anticipate workflow needs based on established processes, policies, and procedures.
• Communicate your and your members' needs, challenges, and feedback to peers and Coach.
• Work collaboratively with each member, their support system, and healthcare professionals to address questions and provide additional information in a manner that supports quality health outcomes and cost-effective utilization.
• Create individualized, goal-directed, and member-centered care plans that support each member's ability to improve their health and quality of life, in conjunction with designated Clinical Care Manager.
• Autonomously create individualized, goal-directed, and member-centered health plans for lower-risk members.
• Perform a claim review with RN oversight to determine a member's clinical qualification into the program.
• Meet individually assigned metrics, including call volume and enrollment requirements, and proactively assess and revise approach as needed or directed using multiple forms of communication (i.e., phone, text, secure online chat).
• Appropriately document all outreach and health coaching efforts in a way that promotes departmental transparency and complies with HIPAA.

Requirements

Must-Haves

• At least 1 year of outbound call and/or enrollment experience.
• At least 3 years of clinical knowledge.
• An active LPN unencumbered license in good standing.
• Ability to work some evenings and/or some weekends to assist our members in various time zones.
• Bilingual in Spanish is highly preferred.
• The ability to travel multiple times a year and engage in overnight stays.
• Ability to use various peripherals (systems and equipment) simultaneously to achieve the position's Tactical Objectives and other related tasks.
• Strong working knowledge of common office software such as MS Office and Teams and ability to utilize them effectively.
• Superb written and oral communication skills, including the ability to adapt the approach and verbiage.
• Ability to effectively balance competing deadlines without losing focus on the bigger picture.
• Reliable internet and power with a designated area to conduct work with minimal interruptions.
• Learn, retain, and utilize data and information in a manner that aligns with business goals and regulatory guidelines.

Preferred Qualifications

• Experience working in a healthcare setting or with patients with chronic kidney disease.
• Knowledge of healthcare regulations and compliance.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.

What We Offer

We're committed to attracting and retaining top talent, and we offer a competitive salary, generous time off, and paid holidays. Our benefits package includes exceptional healthcare coverage, with the majority of premium covered by us, and a 401k with a generous employer match. We're proud to be an equal opportunity employer, welcoming individuals from diverse backgrounds and perspectives. All individuals who are offered a position must successfully pass a background and reference check prior to their start. All individuals must demonstrate they are legally authorized to work in the United States without sponsorship.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their careers. As an Outreach & Enrollment Specialist / Health Coach, you'll have opportunities to learn and develop new skills, including training on our ImpactCare program and other relevant topics. You'll also have the chance to work with a talented team of professionals who are passionate about making a difference in the lives of our members.

Work Environment and Company Culture

We're a remote-friendly company, and this position offers the flexibility to work from home. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We're a team of bright and motivated individuals who are passionate about making a difference in the lives of our members. If you're looking for a dynamic and supportive work environment, we encourage you to apply.

How to Apply

If you're a motivated and experienced Outreach & Enrollment Specialist / Health Coach who is passionate about helping others, we encourage you to apply. Please submit your application today, and join our team in making a difference in the lives of our members.