Plumbing Service Dispatcher (Remote) - Expert in ServiceTitan

Sweetwater Plumbing is looking for an experienced Service Dispatcher with a proven track record managing dispatch for a busy plumbing company. If you thrive in a fast-paced environment, love optimizing schedules, and know ServiceTitan inside and out, we’d love to talk to you. About the Role You’ll be responsible for coordinating daily service operations for a growing team of 6+ plumbing trucks, ensuring every technician stays on schedule and customers receive top-tier service. This is a remote position—ideal for someone who’s organized, assertive, and experienced in the home service industry. Responsibilities • Manage and optimize dispatching of service plumbers across multiple daily calls. • Use ServiceTitan to schedule jobs, adjust routes, and monitor technician status in real-time. • Follow up with technicians after every job to confirm checklists and notes are completed. • Proactively review upcoming schedules to ensure all commitments are met. • Communicate clearly with customers and technicians regarding timelines, updates, and rescheduling needs. • Track KPIs such as on-time performance, call completion rates, and customer satisfaction. Qualifications • Required: Minimum 2 years of experience using ServiceTitan in a dispatching or coordination role. • Required: Experience managing dispatch for 6 or more service trucks in plumbing, HVAC, or similar trades. • Strong communication skills — confident, assertive, and calm under pressure. • Solid understanding of plumbing service operations and terminology. • Comfortable working remotely with modern communication tools (Slack, Zoom, etc.). Schedule & Compensation • Full-time remote position: 7:00 AM – 4:30 PM EST • Competitive pay based on experience (salary + bonuses). • Paid holidays and opportunities for growth within our expanding company. About Sweetwater Plumbing Based in the Triangle area of North Carolina, Sweetwater Plumbing provides full-service plumbing solutions for homeowners and builders. We believe in Betterment, Honesty, and Responsibility — values that guide everything we do, from serving customers to supporting our team. If you’re an expert dispatcher who takes ownership, thrives on accountability, and loves running an efficient day, we want you on our team. Company DescriptionSweetwater Plumbing is a local (non-franchise) plumbing company that is growing it's business quickly. Our home services business is growing quickly and becoming a key part of the the Apex community. We need experienced plumbers across the skills, in rough-in, finish, and in-home services. The new owner is investing energy and resources to grow in the area of Apex, Morrisville, Durham, and Cary, NC. Apply tot his job Apply To this Job