**Experienced Customer Experience Specialist – 2nd & 3rd Shift Remote Opportunity**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic customer service team as a Customer Experience Specialist. This is a unique opportunity to work remotely, anywhere in the United States, and make a meaningful impact on our clients' lives. **About blithequark** blithequark is a privately held organization that has been committed to organic growth and innovation. With a strong focus on technology and customer satisfaction, we have doubled our revenue in the past 10 years. Our "White Glove" service model is built on delivering exceptional patient experiences, and we're looking for talented individuals to join our team and help us continue this mission. **Work Schedule** As a Customer Experience Specialist, you will work a rotating 2nd & 3rd shift schedule, which includes: * 1st and 3rd week: + Saturday: 3rd shift (10:30 PM - 7:00 AM) + Tuesday: 2nd shift (10:30 AM - 11:00 PM, 12 hours) + Wednesday: 3rd shift (10:30 PM - 7:00 AM) + Friday: 2nd shift (10:30 AM - 11:00 PM, 12 hours) * 2nd and 4th week: + Saturday: 2nd shift (2:30 PM - 11:00 PM) + Sunday: 2nd shift (2:30 PM - 11:00 PM) + Tuesday: 3rd shift (10:30 PM - 7:00 AM) + Thursday: 2nd shift (2:30 PM - 11:00 PM) + Friday: 3rd shift (10:30 PM - 7:00 AM) You will be required to work weekends and holidays, and flexibility is essential, as you may need to work overtime, come in early, leave later, or switch schedules for coverage. **Ideal Candidate** We're looking for a customer-focused professional with: * Customer service, call center, or patient scheduling experience * Strong ability to prioritize and multitask with attention to detail * Excellent time management, organization, and focus on prioritizing and multitasking with attention to detail * Ability to articulate thoughts into clear and concise written and verbal communication * Strong written and verbal communication skills * Experience working on computers, using Excel, and other Microsoft Office applications **Essential Functions** As a Customer Experience Specialist, you will be responsible for: * Professional engagement and follow-up communication via phone, email, and support software with customers and co-workers * Exhibiting a positive, can-do attitude with all customers * Consistently performing all steps of the Customer Experience Initiative * Managing incoming customer service phone calls and other customer requests * Creating service requests and dispatching accordingly * Identifying and resolving customer concerns in a professional and timely manner * Using web-based system tools such as OMS, Word, and Excel on a daily basis * Logging all communication in work service requests * Interacting with vendors, customers, and employees via phone, text, and emails * Escalating service calls when needed * Attaching Field Service Reports to service requests in OMS * Auditing reports from vendors and ensuring all calls are logged in OMS * Following through on the resolution of any customer needs * Acting as the nighttime contact for drivers, providing scheduling and maintenance support * Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-ups and deliveries * Escalating problems to proper manager contacts as appropriate * Following HIPAA regulations as it pertains to communication * Effectively communicating pertinent information to daytime contacts within multiple geographical regions and handing off follow-ups to co-workers on the next shift * Ordering and canceling injectable doses * Entering helium readings into OMS **Career Growth Opportunities and Learning Benefits** At blithequark, we value our employees' growth and development. We offer: * Competitive salaries * Travel allowance * A diverse blend of benefits, incentives, and business practices * Ongoing evaluation of our offerings to ensure a truly great place to work * Health, dental, and vision insurance * Company-paid dental (with applicable health plans) * 401(k) matching * Employee Assistance Program * Company-paid life insurance and voluntary supplemental life insurance * Voluntary short-term/long-term disability options * Flex PTO and paid holidays * Company swag * Health club reimbursement * Wellness program with generous incentives * Employee recognition programs * Referral bonus program * Job training and professional development **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment. We offer: * A remote work option, allowing you to work from anywhere in the United States * A dynamic and supportive team environment * Opportunities for growth and development * A focus on work-life balance * A commitment to diversity, equity, and inclusion **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! We look forward to hearing from you and exploring how you can contribute to blithequark's mission to deliver exceptional patient experiences. Apply for this job