**Experienced Customer Service Associate – Last-Mile Delivery Support**

At blithequark, our mission is to revolutionize the way we deliver customer-centric experiences. As a leading innovator in logistics and e-commerce, we're constantly pushing the boundaries of what's possible. Our commitment to excellence is reflected in every aspect of our business, from the products we offer to the people we hire. As a Delivery Station Customer Service Associate, you'll play a vital role in ensuring our customers receive their packages on time, as promised. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we want to hear from you. **About blithequark** blithequark is a global leader in e-commerce and logistics, dedicated to making history by innovating and providing best-in-class customer support. Our team is comprised of smart, passionate individuals who are building new products and services every day on behalf of our customers. We're committed to creating a workplace that's inclusive, empowering, and supportive, where our people can focus on delivering exceptional customer experiences. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: - Communicating with customers directly in-person, via phone, and email to ensure their needs are met and exceeded - Empathizing with and prioritizing customer needs to provide personalized support - Upholding company values and respecting every customer interaction - Resolving issues and setting appropriate expectations with customers in a timely and professional manner - Clearly understanding and responding appropriately to customer concerns and issues - Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries - Approaching problems logically and with good judgment to ensure the best possible customer outcome - Making quick and effective decisions on behalf of the customer - Working a flexible Full-Time (40+ hours per week) schedule **A Day in the Life** You'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll inform our delivery partners when a customer needs to reschedule a delivery and work to resolve any delivery issues straight away, ensuring our customers receive a great experience every time. **Operating at the Heart of blithequark's Logistics** You'll develop logistical and customer expertise that sets blithequark apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Requirements** - High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency and meet customer needs - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, database searching, and instant messenger tools **Preferred Qualifications** - Bachelor Degree or equivalent work-related experience - Proficiency in verbal and written communication skills - Experience in understanding performance metrics and developing them to measure progress against key performance indicators - Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Skills and Competencies** - Excellent communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Strong problem-solving and decision-making skills - Ability to prioritize tasks and manage multiple responsibilities - Proficiency in Microsoft Office and Google Suite - Familiarity with customer relationship management (CRM) software **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our people grow and develop their careers. We offer a range of training and development programs, including: - On-the-job training and mentorship - Leadership development programs - Career advancement opportunities - Access to industry-leading training and development resources **Work Environment and Company Culture** Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We're committed to creating a workplace that's inclusive, empowering, and supportive, where our people can focus on delivering exceptional customer experiences. **Compensation, Perks, and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **Equal Opportunity Employer** blithequark is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. **How to Apply** If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we want to hear from you. Apply now to join our team as a Delivery Station Customer Service Associate. Apply Job! Apply for this job