Experienced Full Stack Customer Service Representative – Bilingual Spanish/English Remote Customer Support Specialist

Join the blithequark Team: Where Customer Experience Meets Innovation

Are you passionate about delivering exceptional customer experiences and looking for a "work from home" career change with a forward-thinking global organization? blithequark is a leading company that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're seeking a talented Customer Service Representative to join our diverse team of game-changers from over 70 countries. As a remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, providing top-notch support to our customers and contributing to the success of the world's best-known brands.

About blithequark

blithequark is a global company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. Our company culture is built on a foundation of inclusivity, diversity, and a genuine sense of belonging. We believe in empowering our employees to deliver exceptional customer experiences and providing them with the tools and support they need to succeed. At blithequark, we're committed to making a positive impact on the world and fostering a culture of innovation, creativity, and collaboration.

Job Summary

As a Customer Service Representative working from home, you'll be responsible for providing inbound customer support, resolving basic technical issues, and delivering expert customer experiences. You'll be part of a dynamic team that's passionate about making a difference and providing exceptional customer experiences. This is a great opportunity to reimagine an all-new career journey and develop "friends for life" while working with a company that truly cares about its employees.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language (Spanish or English)
• Help customers resolve basic technical issues and answer questions about our products and services
• Track, document, and retrieve information in databases to ensure accurate and efficient issue resolution
• Offer additional products and/or services to customers, promoting our company's offerings and enhancing customer satisfaction
• Deliver expert customer experiences with a smile, providing personalized support and building strong relationships with our customers

Essential Qualifications

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience in a call center or similar environment
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking and ability to handle multiple customer interactions simultaneously
• Eagerness to learn new technologies and adapt to changing processes and procedures
• Strong computer navigation skills and PC knowledge, with the ability to use software applications and tools
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

• Previous experience working in a remote or home-based environment
• Familiarity with customer relationship management (CRM) software and other customer service tools
• Experience with technical support or troubleshooting
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues

Career Growth and Personal Development

At blithequark, we believe in investing in our employees and providing them with opportunities for career growth and personal development. Our company offers a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals and develop new skills. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to promoting from within and recognizing talent and potential.

What We Offer

• Paid training and performance-based incentives to help you succeed in your role
• Lucrative employee referral bonus opportunities, allowing you to earn rewards for referring friends and colleagues to our company
• 401(k) with company match, providing a comprehensive retirement savings plan
• Paid PTO and holidays, ensuring you have time to rest and recharge
• Medical, dental, and vision insurance, providing comprehensive health and wellness coverage
• Comprehensive Employee Assistance Program (EAP), offering support and resources for employees and their families
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey and provide guidance and support
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for special events and holidays, including Concentrix Day, Team Appreciation Day, Customer Service Week, and more

Why Join blithequark?

At blithequark, we're committed to making a positive impact on the world and fostering a culture of innovation, creativity, and collaboration. Our company values diversity, equity, and inclusion, and we're dedicated to providing opportunities for career growth and personal development. If you're passionate about delivering exceptional customer experiences and looking for a "work from home" career change, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

How to Apply

If you're excited about this opportunity and believe you have what it takes to succeed as a Customer Service Representative at blithequark, please submit your application, including your direct email address. We can't wait to hear from you and discuss how you can join our team of game-changers!