Experienced Senior Learning Specialist - Customer Service Training and Development at Blithequark

Join the Blithequark Team: Empowering Exceptional Customer Service through Innovative Learning Solutions

Blithequark is seeking a highly skilled and experienced Senior Learning Specialist to lead our Learning Delivery team in providing top-notch training and development programs for our Customer Service Associates. As a Senior Learning Specialist at Blithequark, you will play a critical role in designing, delivering, and evaluating learning experiences that drive long-term success and exceptional customer service. If you are a passionate and innovative learning professional with a flair for leadership, we encourage you to apply for this exciting opportunity.

About Blithequark and Our Industry

Blithequark is a leading organization dedicated to delivering exceptional customer experiences through innovative solutions and services. Our Customer Service team is at the forefront of this mission, and we are committed to providing them with the best possible training and development opportunities to excel in their roles. As a Senior Learning Specialist at Blithequark, you will be part of a dynamic team that is passionate about learning, growth, and customer satisfaction.

Key Responsibilities

As a Senior Learning Specialist at Blithequark, you will be responsible for:

• Designing, delivering, and evaluating learning programs that cater to diverse learning needs and styles, including self-directed, instructor-led, virtual, and experiential learning.
• Leading and supporting a team of up to 30 Customer Support Associates, providing coaching, development, performance management, and engagement strategies.
• Supervising structured learning metrics and overseeing results for assigned territories and regions.
• Managing live performance metrics end-to-end for assigned territories.
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches.
• Maintaining data and analysis through reports on Excel (as per business requirements).
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time.
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team.
• Identifying learning coaches and certifying them.
• Leading individual improvement projects to enhance business performance.
• Driving Quality and Learning metrics.
• Conducting Chime sessions and classroom sessions for stakeholders.

Essential Qualifications

To be successful as a Senior Learning Specialist at Blithequark, you will need:

• 2+ years of experience in training delivery roles, preferably in customer service or a related field.
• 1 year of experience in customer service or customer service-related work experience.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software.
• Highly accurate and fluent in Japanese and English, both spoken and written.
• Flexibility to work within a 24/7 x 365 days global team across various time zones.
• Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications

We also prefer candidates with:

• Experience as a trainer, corporate training specialist, or related position.
• Project management skills with the ability to supervise multiple projects.
• Strong ability to multi-task and prioritize tasks effectively.

What We Offer

At Blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. Our culture is built on the principles of:

• Customer obsession: We are passionate about delivering exceptional customer experiences.
• Ownership: We take ownership of our work and are accountable for our results.
• Invent and simplify: We innovate and simplify processes to drive efficiency and effectiveness.
• Are right, a lot: We strive for excellence and accuracy in everything we do.
• Learn and be curious: We are curious and committed to continuous learning and growth.

As a Senior Learning Specialist at Blithequark, you can expect:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment with a team of passionate professionals.
• Flexible work arrangements to accommodate your needs.

How to Apply

If you are a motivated and experienced learning professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Conclusion

As a Senior Learning Specialist at Blithequark, you will play a critical role in empowering our Customer Service team to deliver exceptional customer experiences. If you are passionate about learning, growth, and customer satisfaction, we encourage you to join our dynamic team. Apply now and be part of our mission to drive innovation and excellence in customer service.