Experienced Full-Time Customer Service Representative - Remote in Texas - Delivering Exceptional Pet Parent Experiences with blithequark

Join the blithequark Team: Where Passion for Pets Meets Exceptional Customer Service

Are you a people person with a passion for delivering outstanding experiences? Do you have a warm and engaging personality, and a desire to make a positive impact on people's lives? If so, we have an exciting opportunity for you to join blithequark, a pioneering e-commerce retailer revolutionizing the pet industry. As a Customer Service Representative, you will be part of our award-winning customer service organization, working from the comfort of your own home in Texas. At blithequark, we believe that exceptional customer service is about more than just resolving issues - it's about building relationships, empathizing with customers, and providing personalized solutions. If you're a motivated and customer-focused individual who is passionate about pets, we want to hear from you!

What You'll Do

As a Customer Service Representative at blithequark, you will: * Engage directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn't go as planned. * Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. * Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike. * Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. * Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To succeed in this role, you will need: * **2 years of customer service experience**: Demonstrated experience in providing exceptional customer service, either in a call center or similar environment. * **Excellent communication skills**: Written, verbal, and listening skills are essential for success in this role. You will be required to demonstrate your communication skills in a written assessment. * **Multi-tasking and adaptability**: Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment. * **Proficiency in using computers**: Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers. * **Ability to adapt to change**: Flexibility to adapt to changing business needs and priorities. * **Confidentiality and security**: Proven ability to maintain confidentiality and secure sensitive information. * **High school diploma or equivalent**: A high school diploma or equivalent is required for this role. * **Background check**: Must be able to pass a background check.

Technical Requirements

To work from home with blithequark, you will need: * **Reliable high-speed internet**: A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). * **Dedicated workspace**: A dedicated workspace that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience. * **Webcam and computer equipment**: A webcam and computer equipment (provided by blithequark).

Why Join blithequark Customer Service?

At blithequark, we offer: * **Competitive wages**: Starting wage of $15.50/hour with opportunities for growth and development. * **Comprehensive benefits**: Medical, dental, and vision insurance, 401(k) matching, and more! * **Ongoing training and development**: Opportunities for growth and development, including ongoing training and coaching. * **Collaborative culture**: A collaborative and customer-centric culture that values diversity, equity, and inclusion. * **Recognition and rewards**: Opportunities for recognition and rewards for outstanding performance.

Our Culture and Values

At blithequark, we value: * **Diversity, equity, and inclusion**: We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. * **Customer-centricity**: We put our customers at the heart of everything we do, striving to deliver exceptional experiences that exceed their expectations. * **Growth and development**: We believe in investing in our team members, providing opportunities for growth and development to help them achieve their career goals. * **Collaboration and teamwork**: We foster a collaborative and supportive work environment that encourages teamwork, creativity, and innovation.

What Our Team Members Say

Don't just take our word for it! Here's what some of our current team members have to say about working at blithequark: * "I love working at blithequark because of the flexibility and autonomy that comes with working from home. I feel empowered to make decisions and take ownership of my work." - Rachel, Customer Service Representative * "The training and development opportunities at blithequark have been incredible. I've learned so much and feel confident in my ability to deliver exceptional customer experiences." - John, Customer Service Representative

Career Growth Opportunities

At blithequark, we believe in promoting from within and providing opportunities for career growth and development. Some potential career paths for Customer Service Representatives include: * **Senior Customer Service Representative**: Take on additional responsibilities and lead a team of Customer Service Representatives. * **Customer Service Manager**: Oversee a team of Customer Service Representatives and develop strategies to improve customer satisfaction. * **Operations Manager**: Manage the day-to-day operations of our customer service team and implement process improvements.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds.

Accommodations

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [insert contact information].

Contact Us

If you have any questions or concerns about the application process or this job posting, please don't hesitate to contact us at [insert contact information]. We're here to help! Apply for this job