Experienced Customer Success Representative – Remote Seasonal Role in EdTech for Blithequark

Join the Mission to Revolutionize STEM Education with Blithequark

Blithequark is a pioneering EdTech organization dedicated to empowering the next generation of innovators, entrepreneurs, and leaders. As a leader in STEM education, we offer immersive learning experiences for children in major metropolitan areas. Our programs are designed to foster a culture of creativity, problem-solving, and empathy, making us the go-to destination for families seeking a unique educational experience. With a strong presence in cities like New York and Boston, we are now expanding our team to bring our mission to even more communities.

About Our Culture and Values

At Blithequark, we pride ourselves on a dynamic and supportive work environment that values collaboration, innovation, and continuous learning. Our team is comprised of passionate individuals who share a common goal: to make a lasting impact on the lives of children and their families. We believe in fostering a culture of empathy, compassion, and inclusivity, where every team member feels valued and empowered to contribute their best work.

Our 'Ways of Being'

Our core values, or 'Ways of Being,' guide every aspect of our organization:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

Job Summary

Blithequark is seeking an exceptional Customer Success Representative to join our remote summer team. As a critical member of our customer happiness team, you will play a pivotal role in nurturing our community of families through outstanding communication and relationship-building skills. This is a unique opportunity to make a meaningful impact in the EdTech sector, working with a fast-growing company that is revolutionizing STEM education.

Key Responsibilities

• Provide Exceptional Customer Service: Respond to customer inquiries via email, phone, and chat in a timely and professional manner, ensuring prompt resolution of issues.
• Build and Maintain Relationships: Develop and maintain positive relationships with customers, anticipating their needs to ensure satisfaction and drive engagement.
• Conduct Customer Outreach: Perform outreach and follow-ups to provide personalized support, gather feedback, and identify areas for improvement.
• Maintain Accurate Records: Keep detailed records of customer interactions, monitor feedback, and analyze data to inform process improvements.
• Collaborate with Cross-Functional Teams: Work closely with various teams to meet customer needs, drive process improvements, and contribute to special projects.
• Assist with Special Projects: Support the customer happiness team with research, system development, and other projects as needed.

Essential Qualifications

• Empathetic Problem Solver: Demonstrated ability to empathize with customers, think critically, and provide effective solutions.
• Excellent Communication Skills: Strong written and verbal communication skills, with the ability to craft clear, concise messages.
• Relationship Building: Proven track record of building long-term relationships and proactively improving processes.
• Purposeful and Driven: A results-driven mindset with a passion for achieving impact and making a difference.
• Positive Attitude and Solution-Oriented: A positive, solution-focused attitude, with a strong sense of accountability and commitment.

Preferred Qualifications

• Experience in EdTech or Customer Success: Previous experience in the EdTech sector or customer success roles.
• Familiarity with CRM Software: Experience with customer relationship management (CRM) software and other customer service tools.
• Data Analysis Skills: Basic data analysis skills, with the ability to interpret customer feedback and inform process improvements.

What We Offer

• Competitive Compensation: $20 per hour, with opportunities for professional growth and development.
• Flexible Work Arrangements: Remote work opportunity with flexible hours (30-40 hours per week, including Saturdays and Sundays).
• Seasonal Position: Immediate start until the end of August, providing a chance to contribute to our mission during a critical period.
• Opportunities for Growth: Professional development opportunities, including training and mentorship, to support your career goals.
• Inclusive Culture: A dynamic, supportive work environment that values diversity, empathy, and compassion.

How to Apply

If you are a motivated and customer-focused professional who shares our passion for revolutionizing STEM education, we encourage you to apply. Please submit your resume, cover letter, and a sample response to the following client prompt:

"We are reconsidering camps for our 4-year-old - given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would keep our 7-year-old enrolled!"

Email your application materials to [email protected]. We look forward to hearing from you and exploring how you can contribute to our mission.

Equal Opportunity Employer

Blithequark, Inc. is an equal opportunity employer committed to diversity and inclusion. We consider applicants for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

Join our team and be part of a mission that is shaping the future of STEM education!